LAWRENCE PILOR
Summary
Empathetic and dedicated professional with extensive experience in customer-facing roles, including travel consulting and disability support, seeking to contribute exceptional communication and problem-solving skills as a Customer Service Representative - Lost Pet Recovery. Passionate about improving the well-being of pets and their families through outstanding customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber Canada
03.2017 - Current
- Ensured safe and timely transportation for clients, enhancing customer satisfaction through professionalism and courtesy
- Managed flexible schedules and optimized routes using advanced navigation tools
- Maintained vehicle cleanliness and fostered a positive experience for passengers
Associate Travel Consultant
American Express Global Business Travel
09.2022 - 11.2023
- Assisted clients by organizing accommodations, transportation, and multi-destination trips
- Resolved client concerns efficiently, ensuring seamless travel experiences
- Maintained detailed records of transactions and communications to support excellent service continuity
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Community Rehabilitation Worker
Universal Rehabilitation Service Agency
10.2020 - 12.2022
- Supported clients with daily living activities, including medication administration and personal care
- Designed and executed tailored programs to enhance individual development and well-being
- Maintained accurate records and ensured compliance with organizational standards
Residential Support Worker
Community Living Alternative Services Ltd.
07.2015 - 03.2017
- Provided direct support to clients in personal care and community engagement
- Assisted clients with transportation and scheduled medical appointments
- Promoted emotional and therapeutic support to improve client quality of life
Education
Diploma - Information Technology Systems
Bow Valley College
12.2025
Skills
- Customer Service Excellence
- Problem-Solving
- Communication
- Organizational Skills
- Flexibility
- Technical Proficiency
Certification
- Emergency First Aid CPR
- WHMIS
- Crisis Prevention Intervention
- TICO Certified Travel Counsellor
Timeline
Associate Travel Consultant
American Express Global Business Travel
09.2022 - 11.2023
Community Rehabilitation Worker
Universal Rehabilitation Service Agency
10.2020 - 12.2022
Uber Driver
Uber Canada
03.2017 - Current
Residential Support Worker
Community Living Alternative Services Ltd.
07.2015 - 03.2017
- Emergency First Aid CPR
- WHMIS
- Crisis Prevention Intervention
- TICO Certified Travel Counsellor
Diploma - Information Technology Systems
Bow Valley College
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