Lawrence Ogagaoletu
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Pipeline Laborer
Rig Brothers
Nigeria
08.2017 - 09.2018
• Provided man support in the process of installing pipes.
• Efficiently managed and prioritized help desk tickets on ServiceNow and Zendesk, ensuring that all support requests were promptly addressed and resolved to minimize downtime and optimize user productivity.
• Established proactive maintenance schedules to perform routine tasks.
Customer Care Representative
Airtel Nigeria
Nigeria
01.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Pipeline Laborer
A.M Pipe Instruction Company
Nigeria
10.2015 - 08.2016
- Enhanced pipeline safety by conducting regular inspections and maintenance tasks.
- Improved project efficiency by ensuring timely delivery of materials and equipment to job sites.
- Reduced environmental impact by implementing best practices for erosion control and spill prevention measures.
- Supported team productivity by assisting with excavation, trenching, and backfilling activities as needed.
Internship Trainer
Weather Testing Foundation
Nigeria
01.2013 - 03.2014
- Enhanced internship program effectiveness by developing and implementing comprehensive training modules.
- Streamlined intern onboarding process, resulting in reduced time spent in orientation sessions.
- Improved intern retention rates by creating a supportive and engaging training environment.
- Increased intern satisfaction with regular feedback sessions and tailored guidance for individual growth.
Education
Bachelor Of Science - Environment Science
Delta State University
Nigeria 12.2011
Skills
- Call Center Experience
- Technical Support
- Product and Service Knowledge
- Language Fluency
- Work Prioritization
- Receiving Support
- Store Maintenance
- Teamwork and Collaboration
- Call Center Operations
- Issue and Complaint Resolution
- Quality Control
- Decision Making
- Problem Solving
- Positive Attitude
- Order Processing
Accomplishments
- Achieved Results by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Certified in Steam Tracing 2012
- Certified in HSE 2012Best
- Team Member 2014
- Best Team Member 2015
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Professional Working
Timeline
Customer Care Representative
Airtel Nigeria
01.2019 - 01.2020
Pipeline Laborer
Rig Brothers
08.2017 - 09.2018
Pipeline Laborer
A.M Pipe Instruction Company
10.2015 - 08.2016
Internship Trainer
Weather Testing Foundation
01.2013 - 03.2014
Bachelor Of Science - Environment Science
Delta State University