Lawrence Ndlovu
Flight Attendant
Airdrie,AB
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Lynx Airlines
05.2023 - 02.2024
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Verified aircraft, performed pre-flight safety checks and ensured passenger compliance with policies, regulations, and safety guidance.
- Answered passengers' questions about flight, aircraft and destination.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Welcomed passengers aboard and provided overview of safety procedures.
Food Server
Trinity Lodge Retirement Home
06.2019 - 04.2023
- Prepared and served food to residents
- Successfully maintained an orderly workspace by clearing tables promptly after residents finished eating
- Following safety guidelines for food handling according to regulations
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled difficult situations with residents professionally, resolving issues promptly and ensuring repeat business.
- Responsible for monitoring temperatures for different foods
- Enhanced resident's satisfaction by providing efficient and friendly food service.
- Inspected dishes and utensils for cleanliness.
- Practiced good time management to deliver resident's was prepared orders quickly.
Education
High School Diploma -
W.H. Croxford High School
Airdrie, AB 05.2001 -
Skills
Flight safety
undefinedVolunteering
-Volunteered in Calgary (Litter control)
-Volunteered at WH Croxford (Athletic training)
-Community Grass Cutting
Timeline
Flight Attendant
Lynx Airlines
05.2023 - 02.2024
Food Server
Trinity Lodge Retirement Home
06.2019 - 04.2023
High School Diploma -
W.H. Croxford High School
05.2001 -
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