Lawrence Mendoza
Chino Hills,CA
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
10
10
years of professional experience
Work History
Warehouse Order Selector
KeHE Distributors LLC
Chino, California
09.2025 - Current
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse facility.
- Selected and prepared customer orders accurately for timely dispatch and delivery.
- Maintained inventory accuracy through regular cycle counts and stock audits.
- Collaborated with team members to optimize order fulfillment processes and reduce lead times.
- Wrapped pallets in shrink wrap prior to loading.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
- Contributed to overall warehouse success through proactive communication with supervisors regarding potential issues or areas for improvement.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Outside Sales Representative
Kimballmidwest
, California
04.2025 - 07.2025
- Cultivated relationships with clients to enhance customer loyalty and drive repeat business.
- Developed tailored sales presentations addressing client needs and highlighting product benefits.
- Conducted market research to identify emerging trends and opportunities for business growth.
- Collaborated with cross-functional teams to ensure alignment on sales strategies and product offerings.
- Achieved or exceeded company-defined sales quotas.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Monitored competitor activities to maintain competitive advantage.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
Outside Sales Rep
Thompson Industrial Supply
Rancho Cucamonga, California
01.2023 - 01.2025
- Developed and maintained client relationships to drive sales growth and customer retention.
- Collaborated with internal teams to ensure timely delivery of products and services.
- Delivered product demonstrations and training sessions to enhance customer understanding and satisfaction.
- Negotiated contracts and pricing agreements to maximize profitability while ensuring competitive edge.
- Exceeded monthly sales targets and quotas consistently.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Attended trade shows and conferences regularly to increase brand visibility.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Inside Sales Rep / Customer Service Lead
Thompson Industrial Supply
Rancho Cucamonga, California
01.2018 - 01.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed complex account issues, providing timely solutions to improve client relationships.
- Trained new representatives on company policies, systems, and customer service best practices.
- Worked closely with inside sales team to coordinate efforts around lead generation, prospecting strategies, and follow-up protocols for maximum efficiency.
- Proven ability to learn quickly and adapt to new situations.
- Used POS system to process sales, returns and exchanges.
- Collaborated with suppliers to negotiate pricing and improve product availability.
- Streamlined parts retrieval processes, reducing wait times for technicians and customers.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Ordered parts from various distributors to fulfill demands.
Delivery Driver & Warehouse Manager
Thompson Industrial Supply
Rancho Cucamonga, California
01.2016 - 01.2018
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and efficient workflow management.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve order accuracy.
- Implemented training programs for staff, enhancing team performance and promoting best practices in warehouse procedures.
- Coordinated logistics for inbound and outbound shipments, streamlining delivery schedules to meet customer demands.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Delivered packages efficiently to ensure timely customer satisfaction.
- Maintained accurate delivery logs and vehicle inspection reports.
- Optimized delivery routes to enhance fuel efficiency and reduce costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
High School Diploma -
Whittier High School
Whittier, CA06.1999
Skills
- Good communication skills
- Strong leadership skills
- Great customer service skills
- Great teaching and training skills
- Knowledge of MRO materials
- Knowledge of conveyor parts and belting
- Knowledge of manufacture Motors and gearboxes
- Knowledge of industrial bearings
- Extremely good and friendly person to everyone around me
- Workload prioritization
- Adept multi-tasker
- Email and phone etiquette
Timeline
Warehouse Order Selector
KeHE Distributors LLC
09.2025 - Current
Outside Sales Representative
Kimballmidwest
04.2025 - 07.2025
Outside Sales Rep
Thompson Industrial Supply
01.2023 - 01.2025
Inside Sales Rep / Customer Service Lead
Thompson Industrial Supply
01.2018 - 01.2023
Delivery Driver & Warehouse Manager
Thompson Industrial Supply
01.2016 - 01.2018
High School Diploma -
Whittier High School