Lavleen Kaur
Truro,CA
Summary
Positive, hardworking, hands-on leader with 5 years experience managing restaurant operations at high-end establishments. Adept at leading both back of house and front of house employees ensuring the highest standards of customer service and food quality. Expert in the areas of scheduling, inventory management, food, labor, and supply costing, and food safety policies and guidelines. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
5
5
years of professional experience
Work History
Part time
Freshii
12.2023 - Current
- Measure or weigh ingredients to prepare batters, sauces and other material using scales or graduated containers
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Count money and doing daily cash drops.
Team Leader(Merchandiser)
Dollarama
05.2019 - 12.2020
- Provides support to store manager in ensuring that company rules are explained and followed by all team members
- Assign tasks to employees and do follow ups
- Participate in daily retail operations and executing opening and closing procedures
- Evaluating improving customer service and responding to customer requests and issues
- Ensure floor and stock areas consistent with store standards
- Manage cash registers and bank deposits
- Organizing backroom product and follow Backroom Inventory Management (BIMI) processes
- Used PDT and MMS systems to perform daily tasks
- Expert in assigned areas of product inventory, product placements and expiry dates
- Ensured product displays are consumer focused and 'shoppable'.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Assistant Manager
Dominos's Pizza
07.2022 - 11.2023
- Responsibility to take orders and end phone calls and maintain high standards of customers' service during high volume fast paced operation
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments
- Counting the inventory and entering it in the system to check the variance in the usage of food
- Cash out the delivery drivers at the end of their shifts
- Check the temperatures of all the equipment during the shift and report the service department if needed
- Place food orders
- Check all the food as been placed following proper receiving procedure by CSR
- Perform end of the day and prepare bank deposit
- Monitor the work of all the staff during the shift to ensure that everyone is performing their duties according to Domino's rules and regulations
- Fill out training and sales projections for the following week
- Train new staff when needed or scheduled by the manager
- Compare actual vs ideal labour
- Negotiate with clients who place order for their schools, businesses, and for any type of catering orders
- Assist general manager in making scheduling and hiring new staff
- Perform audit to check shift managers, CSR, pizza makers and drivers follow Domino's health and safety related rules and regulations
- Responsible for all store operations and procedures
- Oversee day to day financial results alongside the manager
- Provide leadership by example and hands on approach
- Cover all manager duties during their absence.
Mobile operator
Electrobac Company
02.2023 - 09.2023
- Diagnose, troubleshoot and data wipe mobile devices
- Prepare shipping orders when necessary and carry out other warehouse related tasks
- Data entry and reporting
- Respect strict health and safety guidelines and participate in mandatory training
- Provide recommendations for problem resolution and participate in optimization meetings and exercises
- Abide by ISO 14001, ISO 45001, and R2 Standards as well as Ontario Health and Safety regulations.
Supervisor
TIM HORTONS
06.2019 - 07.2022
- Took orders and prepared meals and collected payments
- Worked well with teammates and providing training to new team members
- Worked front counter, drive-thru and other areas
- Changing till at the end of the shifts
- Baking and decorating Donuts and others products
- Supported great dining and meal experiences for guests
- Brewed coffee and tea and changed out drink station syrups
- Prepared salads, soups, and sandwiches for customers
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
- Documented customer orders and conveyed special requests to kitchen staff
- Delegating tasks to other team members and making sure work is done properly
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Verify that prepared food meets requirements for quality and quantity
- Read food order slips or receive verbal instructions as to food required by patron and prepare food according to instructions.
Sales associate
Pavao Meats and Deli
10.2019 - 08.2020
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Increased sales by offering advice on purchases and promoting additional products
- Solved customer challenges by offering relevant products and services.
General Labor Worker
02.2019 - 05.2019
- Meat factory
- I have great experience at Cargill meat factory for packaging of meat
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
General Business -
Conestoga College Kitchener
Kitchener, ON08.2020
Skills
- Customer service
- Good communication
- Build rapport
- Cash Handling
- Cash register
- Food handler certificate
- English
- Punjabi
- Hindi
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Part time
Freshii
12.2023 - Current
Mobile operator
Electrobac Company
02.2023 - 09.2023
Assistant Manager
Dominos's Pizza
07.2022 - 11.2023
Sales associate
Pavao Meats and Deli
10.2019 - 08.2020
Supervisor
TIM HORTONS
06.2019 - 07.2022
Team Leader(Merchandiser)
Dollarama
05.2019 - 12.2020
General Labor Worker
02.2019 - 05.2019
General Business -
Conestoga College Kitchener
Similar Profiles
Antony Pio SilvaAntony Pio Silva
Assistant Restaurant Manager at FreshiiAssistant Restaurant Manager at Freshii
Stavan ParekhStavan Parekh
Supervisor at FreshiiSupervisor at Freshii
Joowon LimJoowon Lim
Cashier at FreshiiCashier at Freshii
Kirti SinghKirti Singh
Assistant Manager at FreshiiAssistant Manager at Freshii
Samantha BennettSamantha Bennett
Field Technician at Saint Mary's UniversityField Technician at Saint Mary's University