LAVLEEN GHUMAN

Dynamic administrative professional with extensive experience at The Pas Clinic & Fischer Clinic, excelling in clinical reception and patient assistance. Proven ability to enhance operational efficiency through effective appointment scheduling and document organization. Strong decision-making skills complemented by a commitment to confidentiality and exceptional customer service.

Available upon request

lghuman@nrha.ca

Receiving calls and booking appointments., Sending/receiving faxes, organizing documents, maintaining confidentiality and assisting patients., 3rd party billing for patients and the finance department., Telehealth appointments., Making decisions with the manager's assistance and achieving the team's best goals., Taking Interviews and reference checks., Organizing meetings., Booking travel and accommodations., Maintain and balance cash drawer, Treasury, ATM and other branch requirements., Process loan, mortgage, LOC and Credit Card applications, meet with new clients, open new accounts and review overall financial health., Supervised, trained and motivated multiple employees., Handled staffing/patient complaints and issues., Developed excellent customer service with 10-plus years of experience., ACCURO, ECONSULTS ISCHEDULER, MB EHEALTH, etc., Microsoft Programs - Word, Excel, Outlook, Teams, OneNote, PowerPoint, etc., CIBC Banking/Lending Systems and Mobile/Online Banking., Wire transfers., Solved scams and frauds for clients by connecting with the correct departments.