Lavjot Kaur
Brampton,Ontario
Summary
Inquisitive, energetic computer science specialist skilled in leadership, with a strong foundation in Microsoft Office 365, SharePoint, Business Analysis, Power BI, UX and UI, Logic and Cross-platform Coding. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Shell Gas Station
02.2024 - 07.2024
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Associate
Starbucks
09.2023 - 01.2024
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased revenue by cross-selling and upselling products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
Bachelor of Science - Project Management
Algoma University
Brampton, ON07.2024
Bachelor of Science - B.Tech In Computer Science
Gulzar Group Of Institutes
Khanna, Punjab07.2020
Skills
- Microsoft Office (Excel, PowerPoint, Word, etc)
- SharePoint
- Team Collaboration
- Refunds and exchanges
- Customer Support
- Regulatory Compliance
- Inventory Control
- Quality Assurance
- POS System Operation
- Product Merchandising
- Customer RMA management
Essentialskills
- Team Work
- Leadership
- Initiative
- Operational efficiency
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Associate
Shell Gas Station
02.2024 - 07.2024
Customer Service Associate
Starbucks
09.2023 - 01.2024
Bachelor of Science - Project Management
Algoma University
Bachelor of Science - B.Tech In Computer Science
Gulzar Group Of Institutes
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