Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lavisha Gera

Toronto,ON

Summary

  • · Excellent communication with ability to maintain the long-term relationships with clients and employees.
  • · Able to provide efficient customer experience in fast-paced environment through critical thinking and project execution skills..
  • · Extensive knowledge of Microsoft Office, SPSS and SAP Software and SAS.
  • · Possess the ability to meet the deadlines with multiple deliverables precisely.
  • · Embraces teamwork with strong logical, analytical, and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Industry Engagement Advisor

GS1 Canada
03.2021 - Current
  • · Establishing and maintaining relationships with specific business process users to effectively promote, convert and implement identified IMS for their Trading Partners which include but not limiting to Loblaws, Sobeys, Walmart, Save-on-Foods.
  • · Building relationships with more than 300 retailers in Grocery sector, to convey value, features, and benefits of GS1 Canada's IMS and help them with planning and execution for future campaign activities.
  • · Setting appropriate expectations with data providers regarding cost, timelines, and work efforts to complete IMS required by Trading Partners for campaign management by creating pipelines in Microsoft Dynamics.
  • · Achieved more than 80% KPI target of last year and helped my team in Cost recovery.
  • · Actively monitoring and acting on reports to progress data providers by presenting data on weekly basis through the IMS implementation process by actively using Power BI in my day-to-day responsibilities. So far, I have reached 100% compliancy for more than 100 vendors in last year.
  • · Contributing to reporting of project deliverables for leadership meetings and updates in form of Power point presentations.
  • · Actively contributes to Women in Leadership as an executive member and helps in engaging employees across the company in different monthly initiatives and an active part of team's engagement committee to organize monthly team meetings and events.

Onboarding Advisor

Tucows Canada
08.2020 - 03.2021
  • · Provided direct assistance to Ting Internet customers and work with them to bring them onboard with the company protocols. In the entire span, I successfully onboarded more than 300 B2C customers and 15 B2B customers.
  • · Being the ServiceMax (Salesforce) Champion for the team, helped the team with troubleshooting and documenting company help articles.
  • · Worked as a direct link between our customers and field team and document relevant details to help future communication.
  • · Provided the best service solutions by understanding the customer needs and was employee of the month for 2 consecutive months.
  • Achieved the monthly KPI targets and achieved the customer satisfaction score of 97.8% calculated through surveys.

Sales and Marketing Administrator (Co-op)

Team Recruiter
05.2019 - 08.2019


  • · Assisted Sales Account Managers with daily marketing duties and act as a marketing support.
  • · Performed basic recruitment functions and initiate initial contact with prospective clients.
  • · Organized marketing campaigns and events for the company and assisted in the business development and improved reach by 20%.
  • · Worked on websites like Dealstream, Biddingo and Merx Canada for tender bids and handled social media accounts which included Twitter, LinkedIn and Facebook.

Education

Post Graduate Certificate - Strategic Relationship Marketing

George Brown College
Toronto, ON
12.2019

Post Graduate Certificate - Human Resource Management

Centennial College of Applied Arts And Technology
Scarborough, ON
12.2018

Bachelor of Commerce - Business Economics

Panjab University
India
05.2017

Skills

  • Attention to Detail
  • Critical Thinking
  • Excellent Communication
  • Decision-Making
  • Teamwork and Collaboration
  • MS Office
  • SQL
  • JIRA
  • Power BI
  • Tableau
  • R Programming

Certification

  • Google Data Analytics, Google (Coursera) - February 2023
  • Social Media Marketing Professional, Meta (Coursera) - August 2022
  • Search Ad 360, Google - February 2021

Timeline

Industry Engagement Advisor

GS1 Canada
03.2021 - Current

Onboarding Advisor

Tucows Canada
08.2020 - 03.2021

Sales and Marketing Administrator (Co-op)

Team Recruiter
05.2019 - 08.2019

Post Graduate Certificate - Strategic Relationship Marketing

George Brown College

Post Graduate Certificate - Human Resource Management

Centennial College of Applied Arts And Technology

Bachelor of Commerce - Business Economics

Panjab University

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Lavisha Gera