Summary
Work History
Education
Skills
Languages
Timeline
Generic

Lavisha Lavisha

Scarborough,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, along with bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Support Specialist

Teleperformance
  • Tracked customer service cases and updated service software with customer information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Served customer account and technical needs across Canada+ daily calls, consistently meeting productivity and quality targets
  • Completed 50 new orders per day with 100% accuracy and consistently high customer satisfaction scores

Customer Service Representative

Nanos Research
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Bartender

7 West Cafe
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.

Sales Associate

Hudson's Bay
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Business

Centennial College of Applied Arts And Technology
Scarborough, ON
12.2023

Skills

  • Microsoft Word
  • Problem-Solving
  • Recordkeeping
  • Good Telephone Etiquette
  • Excellent Communication
  • Cultural Awareness
  • Data Entry
  • Fluent in English,Hindi,Punjabi and Urdu
  • Calm Under Pressure
  • Analytical and Critical Thinking
  • Dependable and Responsible

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Customer Support Specialist

Teleperformance

Customer Service Representative

Nanos Research

Bartender

7 West Cafe

Sales Associate

Hudson's Bay

Business

Centennial College of Applied Arts And Technology

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Lavisha Lavisha