Lavinia Pulu
East Palo Alto
Summary
Dynamic and dedicated professional with extensive customer service experience. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in data entry and cash handling, while consistently maintaining a professional appearance. Developed strong customer service and multitasking abilities in fast-paced retail environment. Friendly and reliable with excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Proven ability to handle transactions efficiently while maintaining friendly demeanor. Seeking to transition into new role where these skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Eye Lite Optometry, Inc.
02.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Cashier
Walgreens
03.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Ice Cream Server
Baskin Robins
08.2022 - 04.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
Education
No Degree - Sociology
Foothill College
Los Altos, CA06-2026
Skills
- Customer service
- Time management
- Listening skills
- Data entry
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Customer engagement
- Patience and empathy
- Cleaning and sanitizing
- Excellent communication
- Professional appearance
- Work ethic and integrity
Timeline
Front Desk Receptionist
Eye Lite Optometry, Inc.
02.2024 - 11.2024
Cashier
Walgreens
03.2023 - 01.2024
Ice Cream Server
Baskin Robins
08.2022 - 04.2023
No Degree - Sociology
Foothill College
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