Lavinia Ferreira Cato
Belmont
Summary
Dynamic and reliable professional with exceptional customer service skills honed at WaterCourse Way Spa House. Proven ability to enhance guest relations and streamline scheduling. A quick learner with strong teamwork capabilities, I excel in creating positive experiences and managing administrative support tasks efficiently. Eager to contribute to a thriving team environment.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
WaterCourse Way Spa House
Palo Alto
02.2024 - Current
- Make appointments for all guest over the phone or in-person.
- Providing quality customer service and assistance to any guest/co-worker.
- Give tours of the facility and provide all needed information for guest.
- Bring guests to their areas whether a hot tub room or massage waiting area and give a rundown for how they will receive their services.
- Close the Spa and get the front desk ready for work the following morning.
Hostess and Food Runner
YardHouse Santana Row
Bay Area
11.2022 - 12.2023
- Provided guest with their food in a fast-paced yet organized manner, serving multiple plates at a time.
- Engaged with guests with a positive mood and welcoming spirit, giving them a positive experience at the establishment.
- Assisted co-workers such as managers, servers, bar, and kitchen with different assistance in different circumstances.
- Prepared my section in the opening shifts, preparing for the day ahead. As Well as closing and cleaning up everything and closing up my section for the day.
Sales Associate
Kate Spade Outlet
Great Mall
03.2022 - 12.2022
- Happily and enthusiastically welcomed guests into the store.
- Helped provide guests with the necessary information and helped them with their purchases.
- Checked out guests, bagged the purchased item, and made sure their experience was satisfactory.
- Closed the store with cleaning, restocking, etc, to have the store ready to open in the morning the next day.
- Worked floorset rearranging the whole store whilst realizing new collections and changing promotions around the store.
Hostess
Fogo De Chao
Bay Area
01.2021 - 01.2022
- Warmly and happily greeted and escorted guests to their assigned tables. Seating 300-800 people per shift.
- Presented Menus while ensuring guests had napkins, silverware, and their server on their way to get them started.
- Coordinated with the waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service.
- Gently address any customer's complaints or concerns, escalating them to management when necessary.
- Coordinated 50-100 reservations per shift through phone or in person.
Outreach Co-Lead and Student Liaison
Edison High School
08.2019 - 01.2022
- Worked as a part of a team to put on school events such as rallies and halftime shows.
- Led 12 people and guided them on how to run school events.
- Promoting engagement among teachers and staff to get them involved. Assign teacher interns to each department and involve staff in voting in contests.
- Distributing flyers around the school and promoting school events.
- Meet weekly with school leadership to go over issues facing the community, develop a budget and manage finances, and allocate funding to school teams and events.
- Hosted fundraisers, toy drives, canned food drives, and other charitable events.
Education
BBA - Business Administration And Management
Mission College
Santa Clara, CA06-2022
Skills
- Great people and communication skills
- Teamwork
- Self-motivation
- Eager to learn
- Quick learner
- Reliability
- Customer service
- Guest relations
- Scheduling
- Hospitality services
- Listening skills
- Phone etiquette
- Confidentiality handling
- Administrative support
Timeline
Front Desk Receptionist
WaterCourse Way Spa House
02.2024 - Current
Hostess and Food Runner
YardHouse Santana Row
11.2022 - 12.2023
Sales Associate
Kate Spade Outlet
03.2022 - 12.2022
Hostess
Fogo De Chao
01.2021 - 01.2022
Outreach Co-Lead and Student Liaison
Edison High School
08.2019 - 01.2022
BBA - Business Administration And Management
Mission College
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