Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lavina Tarachandani

Oshawa,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Travel Counselor

Amex GBT
11.2021 - Current


  • Handling inbound calls from customers to assist with booking their travel needs.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Educate customers on products, programs, and services such as flights, hotels Customer Service escalation handling and first call resolution.
  • Technical and online navigational support and troubleshooting, utilize online and internal resources to ensure interactions are accurate and compliant with all business processes aligned with our loyalty program rules and regulations.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Use of multiple tools, booking and redemption platforms Flight exchanges/refunds/schedule changes/involving manual calculations.

Roadside Assistance Agent

CAA
11.2019 - 11.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Instrumentation & Control

Vivekanand Education Society's Institute of Tech
Mumbai, India
05.2014

Skills

  • Microsoft Outlook
  • Microsoft Office
  • Upselling products & services
  • Efficient & Detail Oriented
  • Travel Arrangements
  • Ability to type 60-70 key strokes per minute
  • Relationship Management

Languages

English
Full Professional
Hindi
Native or Bilingual
Sindhi
Native or Bilingual

Timeline

Travel Counselor

Amex GBT
11.2021 - Current

Roadside Assistance Agent

CAA
11.2019 - 11.2021

Bachelor of Science - Instrumentation & Control

Vivekanand Education Society's Institute of Tech

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Lavina Tarachandani