LAVINA SEQUEIRA
Mississauga,Canada
Summary
A highly talented Executive Administrative Assistant with extensive skills and experience in Events Co-ordination and Customer Service. Meets deadlines and works with a high level of professionalism, adaptability and confidentiality. Over 15 years of experience in Customer Service. 5+ years of experience in Administration, Events Planning and Co-ordination. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Bank Management Operations (BMO) Co-ordinator
CIBC
Toronto, Canada
07.2021 - 08.2022
- Providing On boarding/ off boarding employee support to different teams
- Assisting the team with ServiceNow requests and following up on time
- Managing/Updating distribution lists using DataPrivilege
- Managing mailboxes and replying in a timely manner
- Coordinating with different departments for seamless workflow, ensuring compliance with company policies and standards
- Providing staff with the necessary support and resources to effectively do their jobs to the best of their abilities.
PCO & Events Executive
Arabian Adventures MICE (Emirates Group)
Dubai, UAE
03.2017 - 11.2019
- The accurate planning and execution of business level events and incentives
- Preparing Power Point Presentations (Proposals) in order to send to the clients based on their requirements and drafting proposals to Hotels, negotiating the cost and booking hotel accommodations based on the clients requirements
- Manage the detail behind events execution, liaising with suppliers, venues and partners
- Preparing event orders and reviews any changes, issues and/or problems to ensure delivery of quality product
- Assist in Budget preparation, Handling Purchase Orders, Service Orders and Invoices
- Managing registration duties for conferences, generating various registration reports & financial statements for monthly meeting
- Co-ordinate set-ups, staging, seating, parking, communication systems and other details for special events.
Administrative Executive
Arabian Adventures MICE (Emirates Group)
Dubai, UAE
12.2014 - 02.2017
- Oversee various office and administrative management functions, including purchasing, bookkeeping and client relations
- Provide administrative and business support to the members of the event management team
- Provide ongoing administrative support to senior managers & executives, driving organizational success through the management of daily operations and special projects
- Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Managing executive calendars & resolving calendar conflicts in a timely manner, strategically scheduling & coordinating meetings, appointments, events and arranging for Zoom calls
- Arrange duty travel tickets, visa, transfers & hotels for managers on Duty travel and settle duty and non- duty travel claims
- Settling expenses for senior managers & executives
- Updating Staff Roster & Monthly Events Overview
- Arrange Hotelier / Supplier appointments
- Purchasing and maintaining office supply inventories
- Taking minutes at meetings and handling confidential documents and reports
- Preparing office budget for cost/revenue analysis.
Flight Attendant
Jet Airways (I) Pvt Ltd
Mumbai, India
07.2006 - 04.2014
- Ensure passenger safety on board the aircraft, enforce Federal Aviation Administration (FAA) regulations and company policy
- Service and Safety trained for B737, B777-300 & A330 and was promoted as Cabin Crew in-charge in 2012
- Welcomed passengers and explained flight safety procedures
- Assisted the flight and ground crew, while ensuring all essential supplies are on board
- Delivered excellent services to the passengers in accordance with the laid down procedures and service standards to meet & exceed their expectations
- Addressed and resolved passenger problems and ensured a smooth flight
- Conducted pre-flight briefings, motivated and lead the team professionally
- Supervise and guide the crew members
- Assisted the Human resource department during the interview process.
Education
Bachelor of Commerce – Business Management -
University of Mumbai, India
01.2006
Skills
- Accounting and general office skills
- Administrative Leadership
- Business Development
- Event Coordination
- Work Planning and Prioritization
- Excellent communication skills
- Rapid learner able to grasp new ideas, concepts
- Dedicated attention to detail
- Perform well in an individual or team environment
- Strong working knowledge of Microsoft Office including Word, Excel, Outlook and PowerPoint
- Active, self-motivated, determined and flexible
- Project Management
Timeline
Bank Management Operations (BMO) Co-ordinator
CIBC
07.2021 - 08.2022
PCO & Events Executive
Arabian Adventures MICE (Emirates Group)
03.2017 - 11.2019
Administrative Executive
Arabian Adventures MICE (Emirates Group)
12.2014 - 02.2017
Flight Attendant
Jet Airways (I) Pvt Ltd
07.2006 - 04.2014
Bachelor of Commerce – Business Management -
University of Mumbai, India
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