Lavina Acosta
Sacramento,CA
Summary
Professional in service industry with strong background in team collaboration and operational efficiency. Known for reliability and flexibility to meet evolving needs. Skilled in customer service and maintaining positive work environment. Offering can-do attitude and willingness to learn and grow in team setting. Brings ability to quickly grasp new tasks and techniques, essential for providing outstanding customer service and maintaining cleanliness. Ready to use and develop communication and multitasking skills.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Carl’s Jr.
05.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Election Clerk
AppleOne Employment Agency
09.2024 - 12.2024
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Oversaw accuracy testing and maintenance of voting units through continued surveillance.
- Created fair, non-partisan environment to protect free choice of voters.
- Developed and managed inventory supply lists and equipment orders to prepare voting units.
- Closed Number voting booths by sealing ballot boxes and turning in votes.
- Used Software to perform data entry and prepare correspondence.
- Counted over Number ballots to prepare official reports of election results.
- Safeguarded the integrity of each election by carefully following established procedures for opening and closing polls on time every time.
- Maintained secure voting environment by promptly addressing and resolving any discrepancies or issues during elections.
- Managed high-pressure situations, effectively handling large volumes of voters during peak times to minimize wait times.
Crew Team Member
McDonald's
05.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Education
High School Diploma -
Pleasant Grove High School
9431 Bond Rd Elk Grove, CA, 9562405.2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Time management
- Work Ethic
- Financial Transactions Handling
- Problem-solving
- Food handling
- Food preparation
- Cleaning and sanitation
- Verbal and written communication
- Order management
- Positive attitude
- Workplace safety
- Reliability and punctuality
- Flexible schedule
- Willingness to learn
- Task prioritization
Timeline
Election Clerk
AppleOne Employment Agency
09.2024 - 12.2024
Crew Team Member
Carl’s Jr.
05.2023 - Current
Crew Team Member
McDonald's
05.2022 - 08.2022
High School Diploma -
Pleasant Grove High School
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