Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Laverne Alexander

LaSalle,QC

Overview

21
21
years of professional experience

Work History

Assistant Manager

Jean Coutu
Montreal, QC
03.2015 - Current
  • Ensuring high-quality customer service standards are maintained.
  • Resolving customer inquiries, concerns, and complaints.
  • Participating in the planning and execution of product displays and merchandising.
  • Coordinating stock replenishment and minimizing product shortages.

Personal Support Worker

Bayshore
02.2014 - 11.2015
  • Providing assistance with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and mobility.
  • Performing light housekeeping tasks such as cleaning, laundry, and tidying up to maintain a safe and hygienic environment.
  • Ensuring the safety and well-being of clients by implementing safety measures and precautions within the home.
  • Using a Hoyer lift with patients who do not have the ability to do so in their everyday life.

Manager

Dollarama
01.2003 - 01.2015
  • Collaborating with the management team to address operational challenges.
  • Ordered store supplies as necessary to maintain adequate stock levels throughout the year.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Education

PSW & PAB -

Centre De Formation
Montreal, QC
07.2008

License Certificate -

Alternacare
Montreal, QC
01.1999

Certificate -

Brunet Academy
01.1999

High School Diploma -

James Lyng Adult Education Centre
Montréal, QC
11-1991

Skills

  • Skilled in providing direction, delegating tasks, and fostering a positive work environment
  • Committed to delivering exceptional customer service by understanding customer needs, resolving issues promptly, and maintaining high satisfaction levels
  • Able to multitask and manage competing demands in a fast-paced environment

Languages

English
Native/ Bilingual
French
Professional

References

References available upon request.

Timeline

Assistant Manager

Jean Coutu
03.2015 - Current

Personal Support Worker

Bayshore
02.2014 - 11.2015

Manager

Dollarama
01.2003 - 01.2015

PSW & PAB -

Centre De Formation

License Certificate -

Alternacare

Certificate -

Brunet Academy

High School Diploma -

James Lyng Adult Education Centre

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Laverne Alexander