Laverna Nitsiza
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Jail Guard/ Janitor
RCMP Detachment
04.2022 - 08.2023
- On-call for day or night shifts when police officers have a prisoner within their holding
- Maintained jail security by performed frequent security checks within the cell block and inspecting each cell and CTV
POL/ Gas Bar Attendant/Fuel Delivery Truck Driver
Tlicho Retail Operations
12.2021 - 08.2023
- Handle POL/ finances paperwork onto Microsoft Excel
- Class 3 with air brakes
- Driver and operator of fuel transfers
Office Assistant/ Post Office Assistant
Tlicho Retail Operations
07.2020 - 08.2023
- Completed clerical tasks such as filing, copying and distributing mail
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Input data into spreadsheet
- Open and close the store building
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
Driver/ Floater/Retail Store Clerk
Tlicho Retail Operations
02.2020 - 08.2023
- Registers sakes on a cash register by scanning items, itemizing, and totaling customers' purchases and purchase orders
- Provides a positive customer experience with friendly and good services
- Transporting goods from airport to store building and unloading goods
- Airside Vehicle Operating Permit
Canada Post Courier Driver
Buffalo Air Express
03.2019 - 12.2019
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries
- Collected payments from customers for packages delivered and provided receipt to use a proof of transaction
Housekeeping Room Attendant
Stanton Suites Hotel
04.2018 - 02.2019
- Cleaned and stocked guest rooms by replacing used towels, linens, vacuuming, making beds, and restocking bathroom items
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Housekeeping Room Attendant
Tlicho Domco
10.2016 - 05.2018
- Cleaned guest rooms by replacing used linens, removing garbage's, making beds, vacuuming, and mopping
- Cleaning public bathrooms and restocking bathroom items
- Handle washers and dryers for linens, blankets, rags and mop heads
- WHIMIS certificated
Substitute Teacher/ Librarian
Mezi Community School
08.2014 - 06.2017
- Supervise students
- Teach and read to the students
- Handle books/ DVDs when it's return or borrowed from the library
- Handle the barcode scanner
- Restock books/ DVDs to the shelves in order
- Organize books by label numbers
- Set up some programs for the students/ kids within the community
- Clean within the library
- Make sure all library books/ DVDs are return.
Housekeeping Room Attendant
Sandman Hotel Grande Prairie
03.2014 - 06.2014
- Cleaned and stocked guest rooms by replacing used towels, linens, vacuuming, making beds, and restocking bathroom items
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Education
College certificate in Office Professional - Office Administration
Northwestern Polytechnic
Grande Prairie, AB05.2024
Secondary School in Academic Upgrading - Upgrading Academic And Career Entry
Grande Prairie Regional College
Grande Prairie, AB03.2014
College certificate in Nursing Access - Nursing
Aurora College Yellowknife Campus
Yellowknife, NT06.2012
High School Diploma -
Mezi Community School
Whatì, NT06.2011
Skills
- Microsoft Excel (16 years)
- Microsoft Word (16 years)
- Microsoft PowerPoint (16 years)
- Filing Skills (11 years)
- Organizational Skills (11 years)
- Housekeeping (5 years)
- Cleaning Skills (20 years)
- Retail (7 years)
- Customer service and assistance
- Cash Handling
- Problem-Solving
- Fast learner
- Delivery Driver Experience (1 year)
- Load & Unload (7 years)
- Computer skills (17 years)
- Store Management Experience (4 years)
- Custodial Experience (Less than 1 year)
- Valid Driver's License
Additional Information
Experience internet/ computer usage, Knowledge on cleaning materials, Hard working person, reliable, honest. and trustworthy, Capable to work independently, Knowledge on mathematics, Cleaning skills
Certification
- WHIMIS Certificate
- Driver Training Certificate of achievement: Class 3 & Airbrake Driver Training
- NorthernMost Host Certificate of Completion: Customer Service and Hospitality Training Workshop
- Northwestern Polytechnic Certificate of Proficiency: Filling and Records Management
- Northwestern Polytechnic Certificate of Recognition : 2024 Business Conference
Timeline
Jail Guard/ Janitor
RCMP Detachment
04.2022 - 08.2023
POL/ Gas Bar Attendant/Fuel Delivery Truck Driver
Tlicho Retail Operations
12.2021 - 08.2023
Office Assistant/ Post Office Assistant
Tlicho Retail Operations
07.2020 - 08.2023
Driver/ Floater/Retail Store Clerk
Tlicho Retail Operations
02.2020 - 08.2023
Canada Post Courier Driver
Buffalo Air Express
03.2019 - 12.2019
Housekeeping Room Attendant
Stanton Suites Hotel
04.2018 - 02.2019
Housekeeping Room Attendant
Tlicho Domco
10.2016 - 05.2018
Substitute Teacher/ Librarian
Mezi Community School
08.2014 - 06.2017
Housekeeping Room Attendant
Sandman Hotel Grande Prairie
03.2014 - 06.2014
College certificate in Office Professional - Office Administration
Northwestern Polytechnic
Secondary School in Academic Upgrading - Upgrading Academic And Career Entry
Grande Prairie Regional College
College certificate in Nursing Access - Nursing
Aurora College Yellowknife Campus
High School Diploma -
Mezi Community School
- WHIMIS Certificate
- Driver Training Certificate of achievement: Class 3 & Airbrake Driver Training
- NorthernMost Host Certificate of Completion: Customer Service and Hospitality Training Workshop
- Northwestern Polytechnic Certificate of Proficiency: Filling and Records Management
- Northwestern Polytechnic Certificate of Recognition : 2024 Business Conference
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