Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lavern McQueen

Toronto,ON

Summary

I am a caregiver who has been professionally trained to provide culturally competent care for a diverse range of clients with varying needs. With the experience acquired, I am able to maintain exceptional standards of care. Ensuring the highest level of quality is delivered at all times.

Overview

4
4
year of professional experience
1
1
Certification

Work History

Personal Support Worker

Ultima Home Care
01.2023 - Current
  • Built strong relationships with clients to deliver emotional support and companionship
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Recognized and reported abnormalities or changes in patient's health status to case manager
  • Maintained clean personal areas and prepared healthy meals to support clients' nutritional needs
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Built and maintained rapport with clients and family members to facilitate atrusting caregiver relationship

Personal Support Worker

Home Well Senior Care
01.2019
  • Following client care plans while providing compassionate and respectful care
  • Assisting clients with daily personal care activities such as bathing, dressing, grooming, cleaning, medication reminders, etc
  • Reporting on client conditions and any behavioral changes
  • Completing minor room cleaning and laundry tasks
  • Supporting meal preparation, serving, and feeding clients when needed
  • Maintained clean personal areas and prepared healthy meals to support clients' nutritional needs

Personal Support Worker

Gibson's Retirement Home
01.2019
  • Encourage independence by allowing each resident to engage in self-care
  • Ensured accurate record keeping, and communicated progress, events, and concerns.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs

Housekeeping Attendant

Neill Wycik- Backpackers Hostel
01.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Disposed of trash and recyclables each day to avoid waste buildup

Inbound Customer Service Representative / Receptionist

Answer Plus
01.2018
  • Documented calls and complaints using call center's CRM database
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Responded to customer calls and emails to answer questions about products and services
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Answered over 200 + calls per shift to meet fast-paced call center demands
  • Cross-trained new hires
  • Answered phone with friendly greetings to create a positive inbound calling experience for customers

Education

Some College (No Degree) - Healthcare

Anderson College of Health, Business And Technology
Toronto, Ontario

Diploma - Tourism and Hospitality Management

Eton College
Vancouver, British
2014

Skills

  • Home Care /Long-Term Care
  • Resident Reporting & Assessments
  • Communication & Problem Solving
  • Compassionate Care
  • Self-Management & Teamwork Skills
  • Leadership Qualities
  • Range of Motion Exercises

Certification

Dementia Foundation Course Hold a full G driver’s license. Standard First Aid with CPR & AED WHIMS 2015- GHS for Workers /Supervisors - All Jurisdictions Understanding Human Rights Training (AODA Edition) Workplace Violence & Harassment Training (Ontario- Bill 168 and 132) Occupational Health/Safety Awareness Training for Workers AODA Customer Service Training (Comprehensive)

  • PCA - Personal Care Aide

Timeline

Personal Support Worker

Ultima Home Care
01.2023 - Current

Personal Support Worker

Home Well Senior Care
01.2019

Personal Support Worker

Gibson's Retirement Home
01.2019

Housekeeping Attendant

Neill Wycik- Backpackers Hostel
01.2018

Inbound Customer Service Representative / Receptionist

Answer Plus
01.2018

Some College (No Degree) - Healthcare

Anderson College of Health, Business And Technology

Diploma - Tourism and Hospitality Management

Eton College

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Lavern McQueen