Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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LAVERDIS TANNER

LOS ANGELES

Summary

Forward-thinking leader with a passion for service and safety. Unwavering commitment to leading my team with empathy, purpose and integrity. Ensuring departmental goals are met and exceeded while maintaining a safety-first mindset while on the front line. Deeply committed to living out our values of care, integrity, and servant leadership.

Overview

14
14
years of professional experience

Work History

BOC (Baggage operations Coordinator)

Delta Air Lines
07.2023 - Current
  • Oversee 80+ diverse individuals with different thinking styles by managing conflict, coaching process discipline, resolving problems, and developing agents to leverage individual strengths to drive team performance
  • Manage the tactical needs of the bag room operation ensuring proper equipment is set up for piers, Plot 1096 flight assignments weekly, and scheduling agent work assignments
  • Prioritizes safety, security of self and others, in the bag room resulting in most recent corporate audit scoring 100% compliance for personal safety behaviors
  • Champion for bag room clean cart project which is aimed at driving operational improvements by utilizing technology to ensure all bags are loaded on flight, As well as Maintaining our MBR ( Mishandled bag rate) compliance.
  • Assist OSM with coordinating duties during busy periods, Leading to the development of additional skills and improved productivity
  • Maintained an elevated level of morale and teamwork culture to maximize effort in operational needs.
  • Collaborated with area managers to evaluate needs and optimize operational plans.

White Glove

Delta Air Lines
01.2023 - 07.2023
  • Reported passenger comfort by effectively assisting with wheelchair transfer and mobility support
  • Reporting the condition of 200 ADRs ( assisted device rate) monthly to down line stations through pictures, emails, reports
  • Provided a smooth travel experience
  • Assured ADR metrics were met monthly.

Ramp Agent

Delta Airlines
05.2022 - 01.2023
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations
  • reduced turnaround times by efficiently managing the unloading and loading of cargo and luggage
  • Efficiently operated ground service equipment, such as tugs and belt loaders to facilitate smooth handling of baggage and cargo
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operation concerns.

Service Desk Associate

Home Depot
07.2011 - 05.2022
  • Provided high levels of service to 500+ customers and help them navigate the store, complete sales and process returns
  • Implemented upselling techniques resulting in 15 to 20% increase in average transaction value
  • Trained new hires in company processes, product knowledge as well as customer service and selling techniques
  • Researched and approved billing inquiries, applying credits or adjustments to billing resulting in accurate customer accounts.
  • Reviewed Project cost, Budgets and adherence to schedules
  • Demonstrated Self-reliance by meeting and exceeding workflow needs.

Education

High School Diploma -

Belmont High School
Los Angeles, CA
06.2008

Skills

  • Expert in using BHS (Baggage Handling System)
  • Expert knowledge using Nexus ( Tracking Baggage System)
  • Proficient in DL Term
  • Proficient in MS office Applications word, power point, excel
  • Scheduling Management

Accomplishments


One L Leadership Development 03/2024 - 08/2024


  • Completed an Intensive leadership training focused on aligning personal leadership style with company brand values and cultural beliefs, and built a strong personal brand as an emerging leader
  • Gained expertise in Safety, Performance KPIs, Dashboard metrics and data Driven decision making
  • Enhanced leadership communication across channels: Practiced coaching, Mentoring, giving and receiving feedback, and conflict resolution.
  • Received training in policies, procedures ( OJIs), LERAP, CRO and ADR.



FIT ( Front Involvement Team) 02/2024 - present

  • Participating Directly with the senior Vice president of Airport Operations (ACS) Richard Cox in a Year long roundtable, Identifying and communicating both station- specific and system wide inefficiencies and proposing actionable improvements.
  • Demonstrated Servant leadership, critical thinking and a proactive approach directly supporting organizational goals.
  • Hand-selected to represent LAX front line agents as a member of the FIT team, acting as a Liaison between operations staff and ACS management
  • Spearheaded a Peer to Peer recognition program for Below-wing operations at LAX, Strengthening cross-team collaboration and boosting employee engagement and morale.



Personal Information

Title: BOC (BAGGAGE OPERATIONS COORDINATOR)

Timeline

BOC (Baggage operations Coordinator)

Delta Air Lines
07.2023 - Current

White Glove

Delta Air Lines
01.2023 - 07.2023

Ramp Agent

Delta Airlines
05.2022 - 01.2023

Service Desk Associate

Home Depot
07.2011 - 05.2022

High School Diploma -

Belmont High School

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