Lavel Mena
Venice
Summary
Adaptable, customer-first professional distinguished by a strong work ethic, interpersonal skills, and intuitive problem-solving. Experienced in navigating fast-paced, high-pressure environments and consistently delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Stance
Century City, CA
01.2022 - 01.2025
- Acted as key holder, overseeing store operations and ensuring opening/closing procedures were executed correctly.
- Used in-depth product knowledge to recommend styles tailored to customer needs, boosting sales.
- Helped boost KPIs (conversion rates, sales goals) by engaging customers and promoting loyalty programs.
- Assisted in inventory audits and restocking.
Package Handler
Amazon
Los Angeles, CA
06.2021 - 05.2022
- Operated automated sorting systems to ensure efficient package routing
- Collaborated with team members to maintain workflow efficiency and meet deadlines
- Conducted quality checks on packages to minimize errors and enhance customer satisfaction
- Trained new hires on safety protocols and operational procedures
Retail Associate
Neighbors Skate Shop
Los Angeles, CA
01.2020 - 01.2021
- Provided personalized customer service, greeted and assisted customers.
- Handled cash, card, and digital transactions with 100% accuracy at POS systems.
- Restocked inventory efficiently and assisted in visual merchandising to improve product displays.
Baggage Service Agent
G2 Secure Staff
Los Angeles, CA
01.2018 - 01.2019
- Assisted passengers with baggage claim and retrieval.
- Managed oversized and heavy luggage, ensuring safe delivery.
- Verified ownership by matching claim tickets and boarding passes.
- Communicated with airport personnel and passengers to resolve any baggage-related issues or delays.
Office Assistant
UCLA Summer Youth Program
Los Angeles, CA
01.2011 - 01.2015
- Managed and organized office documents and paperwork, ensured smooth workflow and easy access to information.
- Maintained office common areas and assisted with administrative tasks.
- Entered and updated information in databases.
- Seasonal
Education
General Education Diploma - High School Diploma
Venice Skill Center
01.2014
Skills
- Experienced in assisting diverse customers, resolving concerns, and increasing sales through personalized service
- Proficient in operating POS systems, handling payments, and reconciling cash drawers accurately
- Trained as a key holder, responsible for store operations, product displays, and managing KPIs
- Adaptable in high-pressure environments with strong multitasking, problem-solving, and team collaboration skills
Timeline
Assistant Manager
Stance
01.2022 - 01.2025
Package Handler
Amazon
06.2021 - 05.2022
Retail Associate
Neighbors Skate Shop
01.2020 - 01.2021
Baggage Service Agent
G2 Secure Staff
01.2018 - 01.2019
Office Assistant
UCLA Summer Youth Program
01.2011 - 01.2015
General Education Diploma - High School Diploma
Venice Skill Center