Summary
Overview
Work History
Education
Skills
References
Soft Skills
Languages
Timeline
Generic

Lavanya Punniyamoorthy

Mont-royal,Canada

Summary

Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Montreal Kosher Bakery
02.2019 - 06.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Seasonal Job ( every passover)

Head Hostess

Fu Lam Restaurant
07.2019 - 04.2021
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.

Waitress Supervisor

East Side Mario's Restaurant
01.2018 - 08.2020
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Developed loyalty program that increased repeat visits from customers.

Waitress

Allo Mon Coco
02.2018 - 03.2019
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.

Project Manager / Administrative Assistant

Youth In Motion
03.2018 - 03.2019
  • Managed projects from start to finish, guaranteeing efficiency throughout.
  • Managed grants and donations through effective research and writing.
  • Executed data entry tasks efficiently.
  • Executed targeted social media strategies to increase brand visibility.
  • Implemented Swift for scripting and development of iOS applications.
  • Acquired foundational skills in SpriteKit for developing both 2D and 3D applications.

Education

High School Diploma -

Greaves Academy High School
Montreal, QC
01.2016

Skills

  • Trilingual Communication: Fluent in English, French, and Tamil, with exceptional verbal and written communication skills
  • Complaint handling
  • Order accuracy
  • Hygiene standards
  • Table management
  • Waiting tables
  • Strong leadership
  • Multitasking ability
  • Food safety
  • Food and beverage service
  • Time management abilities
  • Food safety compliance

References

Available upon request

Soft Skills

Responsible, Motivated, Autonomous, Punctual, Well-organized, Reliable, Flexible, Quick learner, Proficient in MS Word, Excel, PowerPoint, and Google Drive, Experienced with Zendesk, Swift, Payment Systems, POS systems, and social media platforms, Strong familiarity with Windows, Teams, and other office and communication software

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Head Hostess

Fu Lam Restaurant
07.2019 - 04.2021

Warehouse Worker

Montreal Kosher Bakery
02.2019 - 06.2022

Project Manager / Administrative Assistant

Youth In Motion
03.2018 - 03.2019

Waitress

Allo Mon Coco
02.2018 - 03.2019

Waitress Supervisor

East Side Mario's Restaurant
01.2018 - 08.2020

High School Diploma -

Greaves Academy High School

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Lavanya Punniyamoorthy