LAVANYA DINESH
Vancour,BC
Summary
Dynamic and goal-oriented HR manager with more than 12 plus years of extensive expertise managing human resources in a variety of sectors. Proven proficiency in hiring new employees, managing performance, ensuring compliance with labor regulations, and developing positive employee relations. Competent in creating and putting into practice HR strategies that support an effective work environment and are in line with business goals. Competent in policy design, training, and development, as well as solving conflicts. Strong communicator with experience fostering positive relationships at all levels, enhancing staff engagement, and optimizing overall operational effectiveness. Committed to implementing HR best practices to promote employee happiness and corporate success. Skilled in HRIS platforms like Zoho Projects and adept in multilingual communication, I excel in building team cohesion and driving talent acquisition strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor - Front End
NoFrills, Loblaw Companies Limited
11.2023 - Current
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Greet customers in a friendly and professional manner.
- Assist customers with inquiries and provide information about products or services.
- Handle customer complaints or issues and escalate them to a supervisor if necessary.
- Process customer purchases accurately and efficiently using the point-of-sale (POS) system.
- Accept cash, credit/debit cards, and other forms of payment.
- Count and verify cash at the beginning and end of each shift.
- Ensure the accuracy of product prices and discounts during transactions.
- Scan and bag items for customers, ensuring proper handling of fragile or perishable items.
- Keep the cashier area clean and organized.
- Stay informed about current promotions, discounts, and products.
- Assist customers in locating products within the store.
- Monitor and report any suspicious activities or theft.
Sales Associate
Dollar Tree
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Manager - Human Resources
Corporality Global
12.2020 - 05.2022
- Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
- Oversaw benefits administration, ensuring accurate processing and timely communication to employees.
- Introduced new HR technologies that streamlined administrative tasks while increasing data accuracy and accessibility.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Developed comprehensive training programs for continuous employee skill development.
- Supported the team to achieve the daily tasks , training programs and overall KPIs through problem solving and on time decision making.
- Streamlined recruitment processes for more efficient hiring of top talent.
- Developed succession planning strategies to ensure continuity of leadership in critical roles.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- · Initiated continuous improvement processes through Lean Best Practices to align human resources strategies.
Deputy Manager - Human Resources
Dr. Mohan's Group of Diabetes Institutions Pvt Ltd
10.2009 - 09.2020
- Involved in full life-cycle of Recruitment activities for Permanent and Contract positions including Sourcing, screening, Talent Acquisition, Interview preparation, candidate briefing, interview follow-up
- Drive the non consultant based hiring like Head Hunting, Social networking sites, job portals, building a database of active profiles etc
- Interview and selection of candidates to fill vacant positions
- Draw up compensation package and negotiate offer with the selected candidates
- Monitor and approve employment contracts ➢ Reference check: Solely responsible for Reference Check of the employees as per mandated by the company policy
- Assisting with managers on performance appraisal
- Keeping records of employee's status change i.e. Confirmation, Probation
- Maintain Appraisal Details (Attendance, Regularity, KRA Score and productivity etc.) and Forwarding it to the managers for the further procedure
- Attendance / Absence Monitoring, Report Generation and Producing the report for salary processing and ensuring issue of salary slips to all employees with the help of Finance Department
- Conducting Induction programme for all new joiners. Finding training needs and plan accordingly
- Preparing Training Calendar for the academic year. Conducting mock test for departmental staff
- Evaluate the training assessment scores and make further decisions
- Conduct one-to-one sessions & Exit Interviews with the resigned employees to gauge the cause & attempt to retain them
- Coordinating full separation process, Feedback to management
- Develop & maintain monthly & annual attrition analysis
Education
MBA -
University Canada West
Vancouver, Canada07.2024
Master of Arts - Social Work (Human Resource Management)
SDNB Vaishnav College For Women
Chennai, India04.2009
Bachelor of Science - Plant Biology & Plant Biotechnology
Women's Christian College
Chennai, India04.2007
Skills
- Learning Management Systems - HRIS, Zoho Projects, Mondaycom, Click up Microsoft - MS Excel, PowerPoint
HR Skills - Competency based Interviewing, Recruitment Onboarding, Developing Curriculums, Budgeting, Administration, Organization Design, Succession Planning and Job Descriptions
● Communication Skills (Multilingual) - Fluent in English, Hindi, Tamil, and Telugu languages
● Teamwork - Excellent team player with focus on collaboration, team building and customer relations
● Additional skills: Punctuality, Adaptability, Positive Attitude, prioritization, multitasking, and problem-solving abilities in fast paced environment
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Native or Bilingual
Telugu
Native or Bilingual
Certification
- Personality Development
- Communication Skills
- Training the Trainers
- Life Skill Lab
- Advanced Excel
- Typing Lower - English
Timeline
Supervisor - Front End
NoFrills, Loblaw Companies Limited
11.2023 - Current
Sales Associate
Dollar Tree
07.2023 - Current
Manager - Human Resources
Corporality Global
12.2020 - 05.2022
Deputy Manager - Human Resources
Dr. Mohan's Group of Diabetes Institutions Pvt Ltd
10.2009 - 09.2020
MBA -
University Canada West
Master of Arts - Social Work (Human Resource Management)
SDNB Vaishnav College For Women
Bachelor of Science - Plant Biology & Plant Biotechnology
Women's Christian College
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