LAUTARO MENDEZ
Toronto,ON
Summary
Diligent Banquet Captain with over 5 years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints. Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
11
11
years of professional experience
Work History
Banquet Captain
The Arlington Estate
03.2020 - Current
- Ensured events would run effortlessly
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Developed permanent resolutions to avoid future issues
- Supervised and mentored kitchen and serving staff.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided exceptional service to guests by immediately addressing needs and requests.
Airport Passenger Service Agent
Delta Airlines
09.2018 - 08.2020
- Helped guests making their flying experience easier through effective communication
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
Lead
The Venetian
08.2013 - 03.2020
- Directed and supervised team of up to 20 servers, dishwashers and cleaning staff
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Business Accounting
Cambrian College
1400 Barry Downe Rd, Greater Sudbury, ONHigh School Diploma -
Father Henry Carr Catholic Secondary School
06.2015
Skills
- Delegating Assignments and Tasks
- Accurate Recordkeeping
- Investigating Complaints
- Lodging Operations Oversight
- Hospitality Management
- Operational Efficiency
- Billing and Payment Processing
- Dietary Specifications
- Making Announcements
- Dispute Resolution
- Understanding Customer Needs
Timeline
Banquet Captain
The Arlington Estate
03.2020 - Current
Airport Passenger Service Agent
Delta Airlines
09.2018 - 08.2020
Lead
The Venetian
08.2013 - 03.2020
Business Accounting
Cambrian College
High School Diploma -
Father Henry Carr Catholic Secondary School
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