Lauryne Zachary
Oshawa,Ontario
Summary
Motivated and hard-working individual focused on going above and beyond to support a team and serve customers. Reliable team player accustomed to taking on challenging tasks. Highly skilled in interpersonal communications and conflict resolution.
Overview
1
1
year of professional experience
Work History
Business Analyst Intern
Scotiabank
Toronto, ON
05.2023 - 08.2023
- Took a leadership role and worked in tandem to document processes and dashboard reports, resulting in a 30% boost in knowledge sharing and a 10% improvement in business resilience.
- Supported in gathering and tracking KPIs that measure project success and drive performance improvement.
- Developed comprehensive reports and dashboards using tools like Excel, and Power BI to visualize data and support decision-making.
- Assisted in gathering data from stakeholders to elicit, document, and validate business requirements for projects or systems.
- Designed compelling data visualizations such as process flow visualizations increasing ease of communication and understanding by 10%.
- Worked collaboratively with colleagues from various departments to achieve project objectives and foster a team-oriented work environment.
- Continuously updated my knowledge of industry best practices and emerging technologies relevant to the business.
Restaurant Hostess
Mandarin
Oshawa, Ontario
02.2022 - 09.2022
- Applied problem-solving skills to resolve complex customer issues with exceptional service, leading to a 20% decrease in complaints and a 15% increase in customer satisfaction scores.
- Responded promptly and accurately to an average of 60 customer inquiries daily via phone, email, and in person, delivering exceptional frontline customer support.
- Overcame challenges and reduced response time by 25%, ensuring timely and effective handling of customer requests and inquiries.
- Developed long-term relationships with customers to increase opportunities for repeat business by 10%.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted customers and escorted them to their tables.
- Informed kitchen staff of any special orders or dietary restrictions.
- Managed reservations, waitlists, and special requests for large parties.
Education
Bachelor of Science - Software Engineering
Ontario Tech University
Oshawa, ON06.2024
Skills
- Strong work ethic & positive attitude
- Exceptional communication skills
- Accurate, assertive, & adaptable
- Efficient and reliable team player
- Provide keen attention to detail
- Strong people relations
- File Maintenance
- Logistics
- Agile Software Development
- Statistical Analysis
Affiliations
- Reading
- Traveling
- Community service
Timeline
Business Analyst Intern
Scotiabank
05.2023 - 08.2023
Restaurant Hostess
Mandarin
02.2022 - 09.2022
Bachelor of Science - Software Engineering
Ontario Tech University
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