Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lauryn Adili

St. Thomas

Summary

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in this role.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist/Dental Assistant

Sunset Dental
07.2023 - Current
  • Managed patient scheduling and appointment confirmations to optimize office flow.
  • Assisted in maintaining accurate patient records using electronic health record systems.
  • Greeted and checked in patients, ensuring a welcoming and efficient reception experience.
  • Coordinated communication between dental staff and patients regarding treatment plans and follow-ups.
  • Processed insurance claims and verified coverage details for seamless billing operations.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported dentists during procedures by providing instruments and materials efficiently.
  • Assisted in preparing examination rooms, ensuring compliance with safety and hygiene protocols.
  • Managed patient records using dental software, maintaining accuracy and confidentiality.
  • Sterilized instruments and maintained equipment to ensure optimal functionality and safety standards.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Efficiently trained new staff and developed comprehensive training handbooks.

Manager

Dollarama
05.2022 - 06.2023
  • Developed and implemented streamlined processes to enhance team productivity and efficiency.
  • Trained and mentored new team members, fostering a collaborative work environment.
  • Managed inventory systems, optimizing stock levels and reducing excess waste.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Collaborated with the Dollarama inventory team across multiple Ontario stores within our management district, in partnership with WIS International.

Dental Receptionist

Belmont Dental
09.2021 - 06.2022
  • Managed patient scheduling and appointment confirmations to optimize office workflow.
  • Assisted patients with insurance verification and explained coverage details effectively.
  • Coordinated communication between dental staff and patients to enhance service delivery.
  • Streamlined front desk operations by reorganizing filing systems, improving accessibility of records.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Helped patients complete necessary medical forms and documentation.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.

Education

Diploma - Medical Office Assitant

Trios College
London, ON
06-2021

High School Diploma -

Arthur Voaden Secondary School
St. Thomas, ON
06-2018

Skills

  • Effective organization skills
  • Effective time management
  • Customer service proficiency
  • Accurate data entry
  • Administrative support expertise
  • Telephone system management
  • Polished professional presence
  • Proficient typing speed
  • Customer-focused approach
  • Proficient with technology
  • Multitasking and prioritization

Languages

English
Full Professional

Certification

  • BLS Provider CPR+AED, Perri-Med - Issued March 24, 2025 Expires March 24, 2026


Timeline

Receptionist/Dental Assistant

Sunset Dental
07.2023 - Current

Manager

Dollarama
05.2022 - 06.2023

Dental Receptionist

Belmont Dental
09.2021 - 06.2022

Diploma - Medical Office Assitant

Trios College

High School Diploma -

Arthur Voaden Secondary School

Similar Profiles

CREATE PROFILE
Lauryn Adili