Lauryn Ussery
Los Angeles
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, leading, and maintaining welcoming environment. Reliable, organized, and poised to enhance efficiency and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Starbucks
10.2022 - Current
- Pleasantly interact with customers during hectic periods to promote a fun, positive environment.
- Completed store opening and closing procedures.
- Oversaw daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Recommend products based on solid understanding of individual customer needs and preferences.
- Control line and crowd with quick, efficient service.
- Prevent infections and maintain store professionalism by cleaning and sanitizing work areas daily.
- Record room and food storage temperatures to ensure safe food and drink consumption.
Customer Service/ Sales Associate
DressBarn
12.2017 - 12.2018
- Responsible for greeting customers in a positive and professional manner. Assist clients recommending style line and design.
- 25+ calls daily, responsible for customer award programs, customer data, and relevant product information.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Seasonal Sales Associate
Sephora Inside JCPenney
10.2017 - 01.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Culver City High School
Culver City 06-2016
Skills
- Customer service focus
- Conflict resolution
- Guest service
- Operations management
- Excellent Verbal/ Written Communication Skills
- 50 wpm
- Problem-Solving
- Positive attitude
- Team leadership
Accomplishments
- Consistently exceeding sales goals and monthly quotas.
- Maintaining high customer service standards.
- Improving operational efficiency.
- Fostering a positive work environment.
- Successfully training new employees and ensuring they meet quality standards quickly.
- Resolved product issue through consumer testing.
Certification
- Barista Certification
- Food Handler Card
- National Academy of Future Scientists and Technologists Award of Excellence/ Boston Massachusetts/ 2015.
- Outstanding Work/ California Educational Theatre Association/ 2015
Timeline
Shift Lead
Starbucks
10.2022 - Current
Customer Service/ Sales Associate
DressBarn
12.2017 - 12.2018
Seasonal Sales Associate
Sephora Inside JCPenney
10.2017 - 01.2018
High School Diploma -
Culver City High School
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