Lauryn McMullen, CDA II
St. Catharines,ON
Summary
Dynamic administrative professional with 5 years experience in providing detailed customer service and scheduling support. A knowledgeable liaison between patients, dentist and insurance providers. Collaborative team member, maintaining friendly, positive communication. Well-versed in healthcare practices, compliance standards and general operations.
Overview
19
19
years of professional experience
Work History
Dental Receptionist
Dr. Walter Peracchia
St. Catharines, ON
05.2017 - Current
- Helped patients complete necessary medical forms and documentation with discretion
- Scheduled, rescheduled and cancelled appointments
- Prepared insurance claim forms and estimates, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped implement and maintain COVID-19 safety screening protocol for patients
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Created and implemented an online portal for patients and staff
Certified Level II Dental Assistant
Dr. Michael Melncyhuk
Niagara Falls, ON
01.2012 - 05.2017
- Cleaned and sanitized dental instruments and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties to assist with various procedures, including restorations, endo and oral surgery, major procedures such as crown and bridge preps.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
Reservation Supervisor
Whirlpool Jetboat Tours
Niagara On The Lake, ON
05.2003 - 09.2011
- Informed clients of essential travel information, such as travel times, transportation connections and what essentials to bring,
- Provided customers with information about availability and pricing.
- Answered high volume of incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Assisted with training new employees, demonstrating best methods for serving clients and guests.
- Supervised team of several reservation staff members and helped to resolve issues arising during shifts.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Worked with manager to plan and coordinate staff schedules
- Able to check in large groups in a timely manner
Education
Certificate - Dental Assisting (Levels I And II)
Niagara College
Welland, ON06.2010
Certificate - Massage And Hydro Therapy
Canadian Therapeutic College
Burlington, ON08.2006
Skills
- Inbound and Outbound Calling, email correspondence
- Organizing and maintaining files and documents
- Excellent Verbal and Written Communication
- Multitasking and Prioritization
- Creative Problem Solving
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- POS Systems and accounts receivable
- Ease with Computers and Technology
- Flexible
- Exceptional customer service
Affiliations
Member of the ODAA
BLS Certified
Certified November 2020
Timeline
Dental Receptionist
Dr. Walter Peracchia
05.2017 - Current
Certified Level II Dental Assistant
Dr. Michael Melncyhuk
01.2012 - 05.2017
Reservation Supervisor
Whirlpool Jetboat Tours
05.2003 - 09.2011
Certificate - Dental Assisting (Levels I And II)
Niagara College
Certificate - Massage And Hydro Therapy
Canadian Therapeutic College
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