Lauryn Caguyong
Oakley,CA
Summary
Dynamic Water Park Manager with a track record at Antioch Water Park, enhancing visitor experiences through effective park operations management and customer service. Skilled in event coordination and team leadership, I fostered a culture of professionalism and adaptability, resulting in improved staff performance and guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Water Park Manager
Antioch Water Park
05.2021 - Current
- Managed daily park operations and maintenance to improve the visitor experience.
- Supervised park staff, ensuring they followed safety rules and maintained high standards.
- Organized training sessions to improve staff skills.
- Trained and guided staff to meet performance and customer service goals.
- Coordinated and managed special events, like birthday parties and park activities.
- Inspected park equipment and facilities for wear and damage that could affect safety.
Front of House Team Member
Chick-fil-A
09.2022 - 05.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Education
No Degree - Civil Engineering
Diablo Valley College
Pleasant Hill, CA05-2026
No Degree - Civil Engineering
San Jose State University
San Jose, CAHigh School Diploma -
Dozier Libbey Medical High School
Antioch, CA06-2023
Skills
- Park operations management
- Event coordination
- Customer service
- Communication skills
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Professionalism
- Adaptability
Certification
- CPR/AED Certification
- First Aid Certification
- Title 22
Timeline
Front of House Team Member
Chick-fil-A
09.2022 - 05.2023
Water Park Manager
Antioch Water Park
05.2021 - Current
No Degree - Civil Engineering
Diablo Valley College
No Degree - Civil Engineering
San Jose State University
High School Diploma -
Dozier Libbey Medical High School
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