Laurissa Kosmick
Vancouver,BC
Summary
Proven leader in the hospitality sector, adept at boosting team performance and customer satisfaction at Canucks Sports and Entertainment. Skilled in restaurant operations and interpersonal communication, I excel in staff training and implementing efficient standard operating procedures. Achieved significant improvements in service delivery by fostering a results-driven team environment.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant General Manager
Canucks Sports and Entertainment
Vancouver, BC
09.2023 - Current
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as pre game and post game rushes.
- Implemented new standard operating procedures
- Planned and executed private functions
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Server
Homer Street Cafe and Bar
Vancouver, BC
06.2023 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Shift Lead Supervisor
Canucks Sports and Entertainment
Vancouver, BC
11.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Server
Rogue Kitchen & Wetbar
Vancouver, BC
11.2022 - 06.2023
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Senior Sales Associate
Tom Harris Cellular
Kelowna, BC
09.2021 - 09.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Generated sales leads and cold called potential customers.
- Developed sales plans to increase market share, customer base and revenue.
Parks and Recreation Worker
The District of Fort St James
Fort St. James, BC
05.2021 - 08.2021
- Prepared reports for management regarding status and progress of recreational activities.
- Maintained community parks by ensuring the proper landscaping procedures were completed.
Server/Bartender Supervisor
The London Ale House
London, ON
09.2019 - 05.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Science -
University of Western Ontario
London, ON05.2021
Skills
- Recruitment and hiring
- Scheduling Coordination
- Social Media Promotion
- Interpersonal and written communication
- Inventory Control
- Staff Assessment
- Restaurant Operations
Languages
English
Native or Bilingual
Timeline
Assistant Restaurant General Manager
Canucks Sports and Entertainment
09.2023 - Current
Server
Homer Street Cafe and Bar
06.2023 - Current
Shift Lead Supervisor
Canucks Sports and Entertainment
11.2022 - 09.2023
Server
Rogue Kitchen & Wetbar
11.2022 - 06.2023
Senior Sales Associate
Tom Harris Cellular
09.2021 - 09.2022
Parks and Recreation Worker
The District of Fort St James
05.2021 - 08.2021
Server/Bartender Supervisor
The London Ale House
09.2019 - 05.2021
Bachelor of Science -
University of Western Ontario