Laurine Limoges
Champion,Canada
Summary
Dynamic professional with extensive experience in customer service and personal care assistance, notably at The Bank of Nova Scotia. Proven ability to enhance client satisfaction through effective communication and advocacy skills.
Overview
39
39
years of professional experience
Work History
Community Care Worker
WCSNS
Vulcan, AB
12.2024 - Current
- Assisted clients with daily living activities to enhance independence and well-being.
- Maintained accurate records of all interactions with clients including notes about medications taken, meals eaten and general behavior patterns.
- Assisted clients in navigating transportation services to medical appointments or errands.
- Assisted individuals with daily living activities and personal care needs.
- Maintained a clean and safe environment in client homes and facilities.
- Supported clients in social and recreational activities to enhance engagement.
Campground Manager
Kananaskis Country Campgrounds
06.2024 - 09.2024
- Managed daily operations of campgrounds in Kananaskis Country.
- Supervised staff to ensure quality customer service and facility maintenance.
Campground Host
Kananaskis Country Campgrounds
, Canada
06.2023 - 08.2023
- Cleaning day sites, firewood sales, collecting payments, cleaning camp sites after guests have left.
Personal Support Worker
WHEAT COUNTRY SPECIAL NEEDS SOCIETY
Vulcan, Canada
02.2022 - 06.2023
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in social and recreational activities to enhance engagement.
- Maintained a clean and safe environment in client homes and facilities.
- Documented client progress and changes in care plans accurately.
- Advocated for clients' needs and preferences within the care framework.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
Job Coach
Vulcan Bottle Depot
Vulcan, AB
07.2019 - 03.2020
- Maintained clean and organized checkout areas for optimal customer experience.
- Operated cash register efficiently and accurately, processed payments by cash.
- Supported individuals in identifying and achieving employment goals.
- Educated clients on workplace expectations and professional behavior.
Sales Associate
Furniture Villa
Vulcan, Canada
02.2018 - 11.2018
- Processed payments via POS system, prepared quotes and invoices for clients.
- Dealt with clients directly and provided customer service.
- Promoted sales and feature products to clients.
- Researched items for detailed information for clients.
- Priced items for store to prepare for sales.
- Answered and directed incoming calls to appropriate departments. Helped with customer questions and concerns. Took messages and processed payments over phone.
Manager of Sales & Service
Big Sky Beer, Wine & Spirits
Vulcan, Canada
03.2015 - 10.2017
- Managed staff, scheduling and issues that had arisen
- General merchandising including pricing stock, facing products and building displays
- Placed and electronically received weekly orders
- Followed up on any customer requests and researched new products as well
- Promoted sales and featured products in-store and on social media
- Invoiced customers and businesses for large orders
- Managed cashier till including cash float and bank deposits
Quality Control Inspector
CDMV
Calgary, Canada
10.2013 - 03.2015
- Verified picked orders for correct products and proper condition before shipping
- Packed and prepared parcels for delivery and shipping
- Received company recognition for lowering the amount of shipping errors and reported damaged products from clients
Manager of Customer Support
The Bank of Nova Scotia
Calgary, AB
09.2007 - 11.2013
- Led customer support strategy for enhancing client satisfaction and retention.
- Developed training programs for support staff to improve service quality.
- Managed performance metrics to evaluate team effectiveness and productivity.
- Mentored team leaders in best practices for handling customer inquiries.
- Assisted with escalated issues from customers when necessary.
Customer Service Representative
Scotiabank Contact Centre
Calgary, Alberta
03.2007 - 12.2010
- Assisted customers with account inquiries and transaction requests.
- Resolved issues through effective communication and problem-solving techniques.
- Guided customers in using online banking tools and services efficiently.
- Managed escalated customer complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Support Administrator
The Bank of Nova Scotia
Calgary, AB
09.1995 - 03.2007
- Assisted customers with account inquiries and transaction issues.
- Coordinated responses to customer complaints via phone and email.
- Managed customer data using banking software systems efficiently.
- Resolved billing discrepancies through effective communication with clients.
- Collaborated with cross-functional teams to address service challenges.
- Provided customer support to customers via phone and email.
Customer Service Representative
Bank Of Nova Scotia
Calgary, Canada
06.1987 - 09.1995
- Helped customers with their banking needs, such as deposits, withdrawals, and bill payments for business and personal accounts.
- Processed mortgages and credit products.
- Provided an understanding to clients regarding all products and policies of the bank.
- Identified the client's needs, including upselling bank and credit products.
- Resolved issues through effective communication and problem-solving techniques.
- Assisted customers with account inquiries and transaction requests.
- Replenished cash supplies in ATMs to ensure customer accessibility and service continuity.
Education
Secondary School -
Skills
- Customer service and support
- Reception and front desk management
- Retail sales expertise
- Quality assurance and inspection
- Organizational skills
- Self-motivation
- Professional demeanor
- Personal care assistance
- Record maintenance
- Advocacy skills
Timeline
Community Care Worker
WCSNS
12.2024 - Current
Campground Manager
Kananaskis Country Campgrounds
06.2024 - 09.2024
Campground Host
Kananaskis Country Campgrounds
06.2023 - 08.2023
Personal Support Worker
WHEAT COUNTRY SPECIAL NEEDS SOCIETY
02.2022 - 06.2023
Job Coach
Vulcan Bottle Depot
07.2019 - 03.2020
Sales Associate
Furniture Villa
02.2018 - 11.2018
Manager of Sales & Service
Big Sky Beer, Wine & Spirits
03.2015 - 10.2017
Quality Control Inspector
CDMV
10.2013 - 03.2015
Manager of Customer Support
The Bank of Nova Scotia
09.2007 - 11.2013
Customer Service Representative
Scotiabank Contact Centre
03.2007 - 12.2010
Customer Support Administrator
The Bank of Nova Scotia
09.1995 - 03.2007
Customer Service Representative
Bank Of Nova Scotia
06.1987 - 09.1995