LAURIE WELSH
Crawford Bay
Summary
Dynamic customer service professional with a proven track record at Gray Creek Store, excelling in sales techniques and customer relations. Leveraged empathy and problem resolution skills to foster client loyalty, driving repeat business and referrals. Recognized for consistently exceeding performance metrics and enhancing overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
CSR, Sales
Gray Creek Store
03.2022 - 01.2025
- Built strong relationships with clients, leading to repeat business and referrals.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
Cook's Assistant
Rockwood Cafe
01.2019 - 01.2023
- Assisted in successful catering events by preparing ingredients, assembling platters, and delivering exceptional service to clients.
- Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
- Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
Education
High School Diploma -
Innisfail Junior/Senior High
Innisfail AB06-1976
Skills
- Empathy and patience
- Performance tracking
- Sales techniques mastery
- Customer relations
- Sales closing
- Product knowledge
- Problem resolution
- Sales expertise
- Customer relationship management (CRM)
- Key holder experience
- Clerical support
- Store maintenance
Languages
English
Elementary
Timeline
CSR, Sales
Gray Creek Store
03.2022 - 01.2025
Cook's Assistant
Rockwood Cafe
01.2019 - 01.2023
High School Diploma -
Innisfail Junior/Senior High
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