Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Work Availability
Timeline
Generic
Laurie Varcoe

Laurie Varcoe

Innisfil,ON

Summary

Dynamic leader with proven success as President and Owner, enhancing company performance through strategic planning and operational excellence. Cultivated strong relationships and drove revenue growth by expanding offerings. At State Farm, delivered exceptional customer service and maintained compliance. Skilled in leadership and team building, with a focus on integrity and ethics.

Overview

40
40
years of professional experience
1
1
Certification

Work History

President and Owner

Self-employeed
08.2016 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.

State Farm Agent

State Farm
05.1985 - 05.2016
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Education

Bachelor of Arts - Pyschology

Mc Master University
Hamilton, ON

Skills

  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence
  • Integrity and ethics
  • Employee relations
  • Staff training
  • Sales and marketing
  • Creating and delivering presentations
  • Financial planning
  • Brand management
  • Talent recruitment
  • Regulatory compliance
  • Team leadership
  • Team motivation
  • Coaching and mentoring
  • Leadership and people development
  • Relationship and team building
  • Approachable leader
  • Goal setting

Accomplishments

State Farm Agency was top 30 in Canada

Currently a master mentor for Circle of wealth

recruited 8 agents for State Farm

Built 3 different Insurance agencies and brokerages from scratch



Languages

English

Certification

LLQP

Master Mentor

Interests

Golf

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

President and Owner

Self-employeed
08.2016 - Current

State Farm Agent

State Farm
05.1985 - 05.2016

Bachelor of Arts - Pyschology

Mc Master University

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Laurie Varcoe