Laurie Turpin
North Vancouver,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Employment Specialist
North Shore Disability Resource Centre
North Vancouver, Canada
07.2023 - 07.2024
- Support individuals as they contact employers in the community who are open to hiring people with disabilities
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Contact employers directly to determine if they’re open to working with neurodiverse individuals
- Explain how the program works and how we will support both the individual and employer to ensure a successful integration once employment has been secured
- Continue to work and support the individual as needed by being present during their shift to support the initial training period and beyond as needed
- Mentoring the individual and helping them by advocating for them where necessary
- Helping the individual to create a resume and cover letter
- Ensuring they have the requirements needed for the position they are working towards (eg: having a valid Food Safety Certificate)
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Customer Service Specialist
Blue Sky Clothing Company
North Vancouver, Canada
02.2021 - 02.2023
- Managed high call volume while maintaining a courteous and professional demeanor.
- Support store locations requiring troubleshooting with their POS systems and general inquiries regarding online orders
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Process returns in a timely manner
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Help with shipping as required
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Office Assistant
North Shore Driving School
Burnaby, Canada
10.2020 - 12.2020
- Temporary office assistant
- Increased customer satisfaction by providing professional and courteous front desk support.
Dispatcher/Call Taker
Payless Auto Towing
North Vancouver, Canada
04.2018 - 01.2019
- Dispatch/Call Taker - Take calls relating to roadside assistance from Auto clubs and the general public
- Supply quotes for various services and tows
- Dispatch appropriate vehicle and driver based on information provided
- Complete all paperwork as required
- Verify pricing is correct
- Collect payment where necessary
Dispatch Coordinator
Roy's Copier Service
03.2014 - 04.2018
- Answer company phone lines and direct calls
- Take service calls and supply orders and dispatch to the appropriate technician
- Follow up on service calls to ensure quality and customer satisfaction
- Provide help desk support as required
Dispatcher
Star Limousine
04.2012 - 04.2013
- Manage trips and drivers and ensure everything goes smoothly
- Monitor flights and adjust timing accordingly
- Quote and make last minute reservations as needed
- Planning - plan trip shifts for next day and assign appropriate chauffeurs
- Verify time and charges after trips are complete
Dispatch/Office Assistant
ImagePath Technologies
Burnaby, Canada
03.2011 - 04.2012
- Answer and direct all incoming calls to the appropriate staff
- Place service calls and dispatch service technicians as required
- Accounts Receivable/Collections
- Daily bank deposits when required
- Process customer payments as required
Office Assistant
Docusystems Integrations
12.2008 - 03.2011
- Answer all incoming calls and direct them to appropriate staff
- Record service calls and dispatch appropriate technician
- Answer phone inquiries where necessary
- Process all appropriate paperwork
- Organize daily bank deposit, arrange couriers
- Keep all filing up to date
- Generate business letters as required
- Open all mail and distribute
- Order supplies as needed
Emergency Administrator
Angel Restoration
12.2007 - 09.2008
- Dispatch and coordinate restoration staff for emergency work
- Hire temp staff as needed and confirm paperwork for billing
- Process timesheets and review all paperwork for accuracy
- Ensure all supplies are in stock and reorder as needed
- Perform employee evaluations as required
- Organize repairs to vehicles, body shop and mechanical, tires and GPS, truck mounts and batteries
- Coordinate with Project Managers site inspections as required
- Arrange and coordinate with sub trades to assist Emergency staff on job sites
- Ensure the warehouse is kept organized and the equipment is in good repair
Dispatcher
Automation One
05.2004 - 12.2007
- Manage 10 technicians responding to service calls in the Greater Vancouver area
- Place service calls and manage customer inquiries
- Process all resulting paperwork
- Generate invoices where required and collect on invoices as necessary
- Coordinate and manage technician territories
Education
Diploma - Administrative
Toronto School of Business
Peterborough, ON01.1994
Skills
- Excellent phone manner/customer service
- Interpersonal communication skills
- Keyboarding 60 wpm
- Productivity in a team environment
- Knowledge of computer software
- Extensive knowledge of the Greater Vancouver Area
- Microsoft Office
- Data Entry
- Scheduling
- Help Desk
- Clerical Experience
Timeline
Employment Specialist
North Shore Disability Resource Centre
07.2023 - 07.2024
Customer Service Specialist
Blue Sky Clothing Company
02.2021 - 02.2023
Office Assistant
North Shore Driving School
10.2020 - 12.2020
Dispatcher/Call Taker
Payless Auto Towing
04.2018 - 01.2019
Dispatch Coordinator
Roy's Copier Service
03.2014 - 04.2018
Dispatcher
Star Limousine
04.2012 - 04.2013
Dispatch/Office Assistant
ImagePath Technologies
03.2011 - 04.2012
Office Assistant
Docusystems Integrations
12.2008 - 03.2011
Emergency Administrator
Angel Restoration
12.2007 - 09.2008
Dispatcher
Automation One
05.2004 - 12.2007
Diploma - Administrative
Toronto School of Business