Laurie Turpin
North Vancouver,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Employment Specialist
North Shore Disability Resource Centre
07.2023 - 07.2024
- Support individuals as they contact employers in the community who are open to hiring people with disabilities
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Contact employers directly to determine if they’re open to working with neurodiverse individuals
- Explain how the program works and how we will support both the individual and employer to ensure a successful integration once employment has been secured
- Continue to work and support the individual as needed by being present during their shift to support the initial training period and beyond as needed
- Mentoring the individual and helping them by advocating for them where necessary
- Helping the individual to create a resume and cover letter
- Ensuring they have the requirements needed for the position they are working towards (eg: having a valid Food Safety Certificate)
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Customer Service Specialist
Blue Sky Clothing Company
02.2021 - 02.2023
- Managed high call volume while maintaining a courteous and professional demeanor.
- Support store locations requiring troubleshooting with their POS systems and general inquiries regarding online orders
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Process returns in a timely manner
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Help with shipping as required
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Office Assistant
North Shore Driving School
10.2020 - 12.2020
- Temporary office assistant
- Increased customer satisfaction by providing professional and courteous front desk support.
Dispatcher/Call Taker
Payless Auto Towing
04.2018 - 01.2019
- Dispatch/Call Taker - Take calls relating to roadside assistance from Auto clubs and the general public
- Supply quotes for various services and tows
- Dispatch appropriate vehicle and driver based on information provided
- Complete all paperwork as required
- Verify pricing is correct
- Collect payment where necessary
Dispatch Coordinator
Roy's Copier Service
03.2014 - 04.2018
- Answer company phone lines and direct calls
- Take service calls and supply orders and dispatch to the appropriate technician
- Follow up on service calls to ensure quality and customer satisfaction
- Provide help desk support as required
Dispatcher
Star Limousine
04.2012 - 04.2013
- Manage trips and drivers and ensure everything goes smoothly
- Monitor flights and adjust timing accordingly
- Quote and make last minute reservations as needed
- Planning - plan trip shifts for next day and assign appropriate chauffeurs
- Verify time and charges after trips are complete
Dispatch/Office Assistant
ImagePath Technologies
03.2011 - 04.2012
- Answer and direct all incoming calls to the appropriate staff
- Place service calls and dispatch service technicians as required
- Accounts Receivable/Collections
- Daily bank deposits when required
- Process customer payments as required
Office Assistant
Docusystems Integrations
12.2008 - 03.2011
- Answer all incoming calls and direct them to appropriate staff
- Record service calls and dispatch appropriate technician
- Answer phone inquiries where necessary
- Process all appropriate paperwork
- Organize daily bank deposit, arrange couriers
- Keep all filing up to date
- Generate business letters as required
- Open all mail and distribute
- Order supplies as needed
Emergency Administrator
Angel Restoration
12.2007 - 09.2008
- Dispatch and coordinate restoration staff for emergency work
- Hire temp staff as needed and confirm paperwork for billing
- Process timesheets and review all paperwork for accuracy
- Ensure all supplies are in stock and reorder as needed
- Perform employee evaluations as required
- Organize repairs to vehicles, body shop and mechanical, tires and GPS, truck mounts and batteries
- Coordinate with Project Managers site inspections as required
- Arrange and coordinate with sub trades to assist Emergency staff on job sites
- Ensure the warehouse is kept organized and the equipment is in good repair
Dispatcher
Automation One
05.2004 - 12.2007
- Manage 10 technicians responding to service calls in the Greater Vancouver area
- Place service calls and manage customer inquiries
- Process all resulting paperwork
- Generate invoices where required and collect on invoices as necessary
- Coordinate and manage technician territories
Education
Diploma - Administrative
Toronto School of Business
Peterborough, ON01.1994
Skills
- Excellent phone manner/customer service
- Interpersonal communication skills
- Keyboarding 60 wpm
- Productivity in a team environment
- Knowledge of computer software
- Extensive knowledge of the Greater Vancouver Area
- Microsoft Office
- Data Entry
- Scheduling
- Help Desk
- Clerical Experience
Timeline
Employment Specialist
North Shore Disability Resource Centre
07.2023 - 07.2024
Customer Service Specialist
Blue Sky Clothing Company
02.2021 - 02.2023
Office Assistant
North Shore Driving School
10.2020 - 12.2020
Dispatcher/Call Taker
Payless Auto Towing
04.2018 - 01.2019
Dispatch Coordinator
Roy's Copier Service
03.2014 - 04.2018
Dispatcher
Star Limousine
04.2012 - 04.2013
Dispatch/Office Assistant
ImagePath Technologies
03.2011 - 04.2012
Office Assistant
Docusystems Integrations
12.2008 - 03.2011
Emergency Administrator
Angel Restoration
12.2007 - 09.2008
Dispatcher
Automation One
05.2004 - 12.2007
Diploma - Administrative
Toronto School of Business
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