Laurie Sharp

Cranbrook,BC

Summary

Dynamic customer service professional with a proven track record at Staples, excelling in client support and cash management. Consistently exceeded performance goals through effective communication and problem-solving. Demonstrated adaptability and attention to detail, fostering customer loyalty and repeat business. Skilled in point of sale management, enhancing operational efficiency and customer satisfaction.

Overview

years of professional experience

Work History

Cashier

Walmart

09.2015 - 07.2025

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Used POS system to enter orders, process payments and issue receipts.

Customer Service Lead

Staples

03.2006 - 08.2015

Resolved customer service issues using company processes and policies and provided updates to customers.
Exceeded performance goals consistently through effective communication and problem-solving skills.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Organized regular team meetings to share best practices, driving continuous improvement within the department.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Delivered prompt service to prioritize customer needs.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Fitting Room Attendant

Target

04.2013 - 04.2015

Demonstrated adaptability in supporting other departments during peak hours or staffing shortages as needed, contributing to overall team success.
Managed high-traffic periods gracefully while maintaining impeccable attention to detail in ensuring each customer's needs were met promptly.
Collected discarded merchandise, sorted and returned to display racks.
Exceeded customer expectations by going above and beyond in providing personalized assistance, fostering loyalty and repeat business.
Answered customer telephone calls to provide information about store policies and available merchandise.
Welcomed each customer to fitting room with warm smile and kind words.
Improved customer satisfaction by efficiently managing fitting rooms and maintaining a clean, organized space.
Cleaned and maintained fitting rooms regularly.

Education

Associate of Applied Science - Nursing

Selkirk College

Castlegar

12-1985

Skills

Client support
Cash management
Exceptional customer service
Detail-oriented approach
Customer support

Cleaning and sanitizing expertise
Cash management expertise
Cash management
Point of sale management

Accomplishments

At Walmart of I was one of the three top cashier for getting donations for various Walmart Charities. IE:. Red Cross, Children's Hospital, Breakfast Club of Canada, and Food Bank

At Staples I was great at seeling warranties for their products. Won several gift cards for my efforts

Languages

English

Full Professional