LAURIE SHAFFER
Anderson,CA
Summary
Well-organized administrative professional with over 15 years record and document management experience in interpreting and implementing quality assurance standards while handling complicated and non-conformance issues. Committed to improving overall office processes. Tackles challenges with positivity and drive to overcome all issues. Works great alone or with others and consistently exceeds expectations. Dependable office professional administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Dynamic individual with hands-on experience in customer satisfaction and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
Work History
OA II
Shasta County Health And Human Services Agency
Redding, California
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Office Coordinator
Zhibin Ji, DDS
01.2023 - Current
- Created and maintained filing systems, both paper and electronic
- Greeted visitors and directed them to the appropriate area
- Provided administrative support for all departments in the organization as necessary
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department
- Scheduled appointments using calendar system
- Compiled data and created reports
- Developed productive working relationships with customers through courteous service via phone or email correspondence
- Managed daily mail distribution including sorting out incoming and outgoing mail
- Updated contact information lists regularly in accordance with company policy
- Supported other teams with various administrative tasks when required
- Adhered to data confidentiality practices and maintained heavy daily call volumes
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
Interconnection Specialist
Sunworks
09.2019 - 11.2022
- Specialized knowledge to act as subject matter expert within organization
- Coordinated and managed various programs or projects to achieve established objectives
- Managed and resolved incidents according to service agreements
- Participated in ongoing training and compliance activities
- Facilitated productive customer relationships through communications
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified needs of customers promptly and efficiently
- Employed refined project management skills for task completion
Interconnection Specialist/Administration Assistant
PetersenDean
02.2017 - 09.2019
- Managed and organized physical and digital files
- Maintained accurate department and customer records
- Scheduled staff and monitored resource allocation to provide optimal coverage and service
- Answered phone calls and emails to provide information, resulting in effective business correspondence
Administration/Customer Service
Revolve Solar
01.2015 - 02.2017
- Prepared and prioritized calendars and correspondence
- Multitasked effectively to handle administrative, operational and customer issues
- Managed wide variety of customer service and administrative tasks to resolve customer issues
- Provided product shipment logistical support
- Responded to customer issues to provide immediate resolution
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Kept office equipment functional and supplies well-stocked to promote efficient operations
Records Manager
Legal Photocopy Service
06.1999 - 05.2010
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining confidential records
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Composed, edited and typed memos and reports with job-related software
- Provided administrative support such as filing documents, organizing files and maintaining records
- Supported team members by providing backup when needed
- Performed data entry to update accounts, contact information and other relevant details
- Provided helpful information to the public regarding information or services
Education
Some College (No Degree) - Psychology
South University
Savannah, GASkills
- Computer Skills
- Customer Service
- Good Work Ethic
- Friendly, Positive Attitude
- Active Listening
- Conflict Resolution
- Reliable & Trustworthy
- Office Administration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
Timeline
OA II
Shasta County Health And Human Services Agency
07.2024 - Current
Office Coordinator
Zhibin Ji, DDS
01.2023 - Current
Interconnection Specialist
Sunworks
09.2019 - 11.2022
Interconnection Specialist/Administration Assistant
PetersenDean
02.2017 - 09.2019
Administration/Customer Service
Revolve Solar
01.2015 - 02.2017
Records Manager
Legal Photocopy Service
06.1999 - 05.2010
Some College (No Degree) - Psychology
South University
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