Laurie C. Senior

• Process member contributions and make weekly bank deposits
• Send accounts payable invoices to regional accounting for processing
• Process year end income tax receipts for members
• Maintain membership records
• Analyze monthly financial statements and assist the Territorial finance department with yearly budget for all church departments
• Assist multiple church departments with computer related tasks
• Create agendas and take minutes at the leadership board meetings
• Point of contact for all communications with the church and the Divisional Headquarters.

• Preparation of meals to ensure proper nutrition
• Create safe and trusting environment to assist clients with personal care.
• Administer medication as directed by physician.
• Perform laundry, grocery shopping and other light housekeeping duties as instructed by clients.

• Forklift Operator
• Receive materials into warehouse, verify materials from list and bin to locations
• Pick work orders, load pallets and arrange for delivery
• Maintain cleanliness in warehouse
• Check inventory accuracies and report discrepancies
• Shipping and receiving support when needed, enter materials invoices into computer
• Issue materials to employees
• Data entry in system to removed issued materials.

• Forklift Operator
• Receive materials into warehouse, verify materials from list and bin to locations
• Pick work orders, load pallets and arrange for delivery to quayside
• Check inventory accuracies and report discrepancies.
• Skilled at working independently and collaboratively in a team environment.

• Accounts Receivable
• Analyze A/R, maintain bad debt lists
• Call, fax, email customers for remittances
• Fix errors of entries in the A/R
• Process payments
• Work with company wide departments on collecting on past due accounts
• Accounts payable
• Reconcile purchase orders to A/P
• Analyze A/P
• Maintain Customer/Vendor relationships
• Process bi-monthly cheque run analysis and cut cheques.

• Front End customer service - Processed customer transactions, transferred and received inventory, some inventory control, took subscription request for the subscription department
• Warehouse clerk – Maintain the mail order department (take customer orders over the phone, email or through web)
• Process orders and handle customer inquiries
• Place inventory purchase orders with vendors
• Extensive work in transferring and receiving from multiple locations
• Excellent knowledge of PIMS
• Distribution/Shipping – knowledge of Canada post / various courier providers
• Mailouts – Monthly export from database all renewing subscription customers and formulate mass mailouts of renewal notices and VIP cards for subscribing customers
• 5000 – 10000 pieces of mail/month
• Supplies – Made Purchase Orders and placed office supply orders for all departments company wide
• Managerial Duties – Overseeing reception and subscription processing staff.

• Front End customer service - Processed customer transactions, transferred and received inventory, some inventory control, took subscription request for the subscription department
• Warehouse clerk/Administrative Clerk – Maintain the mail order department (take customer orders over the phone, email or through web)
• Process orders and handle customer inquiries
• Extensive work in transferring and receiving from multiple locations
• Exceptional knowledge of company inventory management system
• Shipping – knowledge of Canada post / various courier providers
• Maintain relationships with numerous book publishers and product suppliers
• Issue purchase orders and place orders for product with publishers/suppliers
• Receive product order in the warehouse; enter product orders into PIMS (Professional Inventory Management System), processing invoices, mass distribution of product orders across Canada and some USA orders
• Downhome Distribution supervisor – 1 year contract
• Newfoundland Labrador Tourism Distribution Contract
• Responsible for all aspects of the Tourism Distribution contract
• Received web/phone orders from Distribution Officer of tourism literature request
• Processed requests, Labeled, and distributed Tourism literature daily.

• Chalet Attendant – Cleaned chalets, handle any customer needs or inquiries, maintain grounds and the resort and more
• Office Administrator – Took reservations/general inquiries over the phone and checked customers in and out of their reservations.

• Helped large volume of customers every day account and billing inquiries, with positive attitude and focus on customer satisfaction.
• Solved customer issues with products and services by providing customers with technical support.

A member of specialty teams

• Payment team – Applied payments customer accounts, authority to place suspension/cancellation on service due to non-payment
• Aux Team – Supervisor assistant (assisting customer service agents with lowering handle times and resolving customer issues) and responsible for de-escalating customers from speaking to a supervisor.