Laurie Moore
Santa Ana
Summary
At Enhance Health Group, I excelled as a Behavioral Health Technician, adept in crisis intervention and active listening, significantly enhancing patient engagement and satisfaction. My expertise in documentation and de-escalation strategies, coupled with a strong ability to foster positive relationships, propelled substantial improvements in treatment outcomes and facility service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Enhance Health Group
12.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
House Manager
Enhance Health Group
12.2024 - Current
- Provided crisis intervention support as needed, demonstrating empathy and understanding during challenging situations.
- Improved resident outcomes by implementing structured daily routines and goal-setting exercises.
- Enhanced the safety of the sober living environment by conducting regular room inspections and enforcing house rules.
Manager
Hambones Bar & Grill
02.2013 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Major in Psychology
Santa Ana City College
Santa Ana07-2028
High School Diploma -
Millikan High School
Long Beach, CA05-2013
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Client transportation
- Conflict resolution
- Crisis handling
- Rounds management
- Substance abuse experience
- Crisis intervention
- Self-care practices
- Emergency response
- Suicide prevention
- Incident reporting
Certification
- CPR/AED Certification
- RADT - R1592671224
Timeline
Behavioral Health Technician
Enhance Health Group
12.2024 - Current
House Manager
Enhance Health Group
12.2024 - Current
Manager
Hambones Bar & Grill
02.2013 - 04.2018
- CPR/AED Certification
- RADT - R1592671224
No Degree - Major in Psychology
Santa Ana City College
High School Diploma -
Millikan High School
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