Laurie Lanois

Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for

• Computer Literacy, Saint Lawrence Collage, 2005
• Career planning for women, Canadore Collage
• College math, Algonquin College
• Food Safety Certification Program, Eastern Ontario Health Unit, 2005
• WHMIS Certification, St. Lawrence College, 2005

• Completed Personal Support Worker Program at St. Lawrence College.
• Completed field placement at St. Joseph's Villa.
• Completed CPR and First Aid training with St. John's in (October 2005).
• Assisted with assessment of client care.
• Experienced in working with dementia clients.
• Knowledge of working with palliative clients.
• Experience transferring clients using appropriate lift devices.
• Experience assisting clients with activities of daily living.
• Received Safe Feeding certification.
• Trained to take vital signs/BP and principals of wound care.
• Under the direction of R.N performed delegated care.
• Knowledge with customer care for AT&T wireless
• Assist customers with IT issues, billing new activations and arbitration.
• Experienced in dealing with hotel guest, taking action effectively and accommodating needs, troubleshooting situations as they arise and taking action as required.

• Guest often comment on the excellent service they have received from me.
• Managers appreciating going above and beyond.