Laurie Krislock
Summary
Dynamic and customer-focused professional with extensive experience in administration, customer service, and automotive industries. Skilled in building strong client relationships, resolving customer concerns, and delivering exceptional service to drive satisfaction and loyalty. Proven expertise in sales, account management, and operational roles, with a strong ability to adapt to various responsibilities and exceed performance targets. Adept at working in fast-paced environments, collaborating with diverse teams, and leveraging problem-solving skills to achieve business goals.
Overview
24
24
years of professional experience
Work History
District Manager
Alsco Uniforms
02.2024 - 01.2025
- Ensured customer loyalty and outstanding customer service through customer visits in Saskatchewan and Alberta, completing audits, new installs, problem-solving, open communication, and negotiating with customers.
- Exceeded service goals in the management of eight district routes and staff.
- Ensured all company policies and procedures were followed in my district, including safety and service SOP.
- Managed retention and growth by obtaining new agreements and motivating my district staff to up-sell, cross-sell and sample all lines of service and product.
- Monitored and reported competitive activity.
- Oversaw promotions, and contests and continued excellent customer relationships.
- Followed written and verbal instructions as directed
- Oversaw deposits and paperwork.
- Safely operated a company vehicle, following all applicable laws and company policies.
- Cooperatively worked with other departments in the branch.
Auto Financial Services Manager
Sherwood Chevrolet
03.2019 - 01.2024
- Arranged financing by reviewing credit and required documents to determine approval/rejection.
- Built a strong relationship with numerous banks and lenders.
- Tracked daily sales and generated activity and productivity reports.
- Verified customer information, including income information and signature.
- Handled vehicle demonstrations and arranged for test drives.
- Handled all loan documents with signing authority.
- Sold and handled insurance,warranty, and specific aftermarket products.
- Worked closely with sales staff and customers from the showroom floor.
- Worked closely with parts, service, and body shop staff.
- Continuous training and certificates obtained to sell insurance and aftermarket products.
Business Development Center Manager
FFUN Motor Group - Hyundai (North)
01.2018 - 03.2019
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Online Merchandiser & Internet Sales
FFUN Motor Group- Kia of Saskatoon
07.2014 - 01.2018
- Collaborated with the marketing team to develop targeted email campaigns, driving repeat visits and increased conversion rates.
- Improved search engine rankings by incorporating SEO best practices into product listings and category pages.
- Boosted online sales by implementing effective visual merchandising strategies and optimizing product placement.
- Managed company web page and Facebook videos, designs, and modifications.
- Photographed and edited vehicle inventory, and performed web maintenance for each unit with descriptions.
- Utilized web analytics tools to measure the effectiveness of merchandising efforts, making data-driven adjustments as needed for continuous improvement.
- Provided sales with information to print on price tags such as price, mark-ups, mark-downs, and stock numbers.
- Managed company web page and Facebook videos, designs, and modifications.
- Photographed and edited vehicle inventory, and performed web maintenance for each unit with descriptions.
- Achieved weekly targets of website percentage by diligently maintaining the site daily and maintaining 100%.
- Provided excellent customer service by excelling in product knowledge, and answering phone and email inquiries promptly.
- Worked in a fast-paced environment, being sure to meet deadlines while maintaining accuracy.
- Continuously exceeded sales goals on a monthly and yearly basis by assisting the customer online, in the store and by following up with the process.
- Received promotion moving forward to BDC Manager at Hyundai.
Parts Advisor
FFUN Motor Group- Kia of Saskatoon
10.2008 - 07.2014
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
- Assisted customers in finding appropriate parts promptly.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Maintained extensive understanding of common problems and methods for repair.
- Researched vehicles and parts via physical catalogs and electronic means.
- Verified shipments against receipts.
- Received promotion moving on to Online Merchandiser and Internet Sales.
Service Coordinator & Service Advisor
FFUN Motor Group- Kia of Saskatoon
05.2008 - 10.2008
- Served as a primary point of contact for a high volume of clients, addressing inquiries, providing informed updates, and ensuring overall service satisfaction.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty
- Received promotion moving forward to Parts Advisor
Service Warranty Claim Advisor
Kramer Ltd.
03.2007 - 05.2008
- Prepared work orders for various heavy-duty equipment shops & companies, including agricultural equipment.
- Clerical duties, including filing, billing, and invoicing for warranty & services rendered: operated PO system: ordered supplies.
- Ensured work order/billing accuracy by proofreading and performing mathematical calculations.
- Worked under strict deadlines.
- Communicated effectively with technicians and other staff members.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Warranty Administrator
Merlin Ford
01.2002 - 02.2007
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Supervisor
A&W
08.2000 - 01.2007
- Trained, mentored, and managed a team of employees to maintain productivity and deliver exceptional guest experiences.
- Oversaw scheduling, task delegation, and performance evaluations to maximize staff efficiency.
- Managed inventory control, supply ordering, and cost management to reduce waste and meet budget targets.
- Ensured compliance with health and safety regulations, conducting regular inspections and addressing any issues promptly.
- Resolved customer complaints and concerns with a professional and solutions-focused approach to maintain satisfaction and loyalty.
- Handled cash operations, including daily deposits and register reconciliation, ensuring accuracy and accountability.
Education
Automotive -
First Canadian Insurance Certificates
12.2023
Administrative Support Certificate -
Performance Consulting
01.2010
Highschool Diploma -
Archbishop M.C O'Neill High School
Regina, SK06-2000
Skills
- Leadership
- Negotiation
- Management
- Empathetic and Customer-Centric Approach
- Specialized expertise adaptable across diverse roles
- Honesty
- Strong Ethics
- Strategic
- Analytical Thinker
- Adaptable and Quick Learner
- Strong Communication
- Reporting
- Documentation
Timeline
District Manager
Alsco Uniforms
02.2024 - 01.2025
Auto Financial Services Manager
Sherwood Chevrolet
03.2019 - 01.2024
Business Development Center Manager
FFUN Motor Group - Hyundai (North)
01.2018 - 03.2019
Online Merchandiser & Internet Sales
FFUN Motor Group- Kia of Saskatoon
07.2014 - 01.2018
Parts Advisor
FFUN Motor Group- Kia of Saskatoon
10.2008 - 07.2014
Service Coordinator & Service Advisor
FFUN Motor Group- Kia of Saskatoon
05.2008 - 10.2008
Service Warranty Claim Advisor
Kramer Ltd.
03.2007 - 05.2008
Warranty Administrator
Merlin Ford
01.2002 - 02.2007
Supervisor
A&W
08.2000 - 01.2007
Administrative Support Certificate -
Performance Consulting
Automotive -
First Canadian Insurance Certificates
Highschool Diploma -
Archbishop M.C O'Neill High School
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