Laurie Herbert
Garden Grove
Summary
Compassionate, Dependable and Patient- focused candidate seeking to maintain a position in this hospital. Brings a strong work ethic and great bedside manner. Highly motivated to learn procedures while contributing to a safe, compassionate environment for patients and families
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Intake Specialist
Team HOPE
Pomona
04.2021 - 10.2021
- Welcomed clients with professionalism and warmth.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, and other pertinent information.
Teacher Assistant
Happy Face Preschool/Daycare
Orange
07.2013 - 04.2014
- Adapted teaching methods to meet students’ varying needs and interests.
- Communicated openly with children’s parents about daily activities and behaviors.
- Monitored each student’s educational progress with individualized files and charts.
Customer Service Representative
Fred Loya Insurance
Santa Ana
03.2010 - 07.2013
- Politely assisted customers in person and via telephone.
- Scanned documentation and entered into database.
- Helped clients select appropriate insurance policies.
Trainer/ Shift Lead
Knott’s Berry Farm
Buena Park
03.2007 - 03.2010
- Trained all new personnel in the Games Department
- Resolved customer inquiries and complaints in an empathetic manner.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Certificate Of Completion - Pharmacy Technician
Huntington Beach Adult School
Huntington Beach, CA 08.2016 - 07.2017
High School Diploma -
Buena Park High School
Buena park, CA 08.2002 - 05.2008
Skills
- Bilingual
- Willingness to learn
- Dependable and punctual
- Team collaboration
Timeline
Intake Specialist
Team HOPE
04.2021 - 10.2021
Certificate Of Completion - Pharmacy Technician
Huntington Beach Adult School
08.2016 - 07.2017
Teacher Assistant
Happy Face Preschool/Daycare
07.2013 - 04.2014
Customer Service Representative
Fred Loya Insurance
03.2010 - 07.2013
Trainer/ Shift Lead
Knott’s Berry Farm
03.2007 - 03.2010
High School Diploma -
Buena Park High School
08.2002 - 05.2008