Laurie Henry
PRESCOTT,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent quality service relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Location Supervisor
Brockville and Area Community Living Association
Brockville, Ontario
11.2018 - Current
- Built strong team through proactive recruitment and hiring strategies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained and developed personnel to improve safety, employee relations and resolve group dynamic issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action.
Lead Residential Support Worker
Brockville and Area Community Living
Brockville, Ontario
12.2009 - 11.2018
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
Residential Support Worker
Brockville and Area Community Living
Brockville, Ontario
11.2001 - 12.2009
- Helped build important life skills such as cooking and cleaning.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Remained alert to problems or health issues of the individuals supported and competently responded.
- Determined specific needs and provided most appropriate level of services for the individuals supported..
- Assisted residents with basic activities of daily living.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
Education
DSW Diploma With Distinction
St. Lawrence College
Brockville, ONLeadership Development Series With Distinction
St. Lawrence College
Brockville, ON05.2021
Skills
* Understanding Person Centered Philosophies and actively applying them to supporting individuals in their community
* Working with staff, volunteers, outside agencies and personal contacts of the individual to prepare an action plan to progress on personal dreams and goals
* Observing the changing needs of the person supported and ensuring that quality services are offered
* Challenge staff to find ways of provide opportunities for community participation as part of a balance to provide maximum life skills development as well as a stable, comfortable and satisfying home life
* Understand and comply with the collective agreement,policies and procedures, laws and regulations as they pertain to staff supervision
* Communicate and ensure that individual and team work aligns with the vision, mission, values and goals for the agency
* Review and monitor assigned location(s) grocery records, plus person supported financial records on a monthly basis
* Monitor assigned locations ensuring work/living environments are hazard free, and report any concerns to the Residential Director
Accomplishments
* Supervisor Health and Safety Training.
* Leadership award 2018
*OASIS Conference 2018, 2022
*Learning Exchange Conference 2019
* Community Living Ontario Conference 2019,
* Four Square Team Dynamic Training 2021
Timeline
Location Supervisor
Brockville and Area Community Living Association
11.2018 - Current
Lead Residential Support Worker
Brockville and Area Community Living
12.2009 - 11.2018
Residential Support Worker
Brockville and Area Community Living
11.2001 - 12.2009
DSW Diploma With Distinction
St. Lawrence College
Leadership Development Series With Distinction
St. Lawrence College
Similar Profiles
Jessica ParkinsonJessica Parkinson
Family Facilitator at Brockville and District Association for Community InvolvementFamily Facilitator at Brockville and District Association for Community Involvement
Melissa WrightMelissa Wright
Personal Outcomes Worker at Community Living Belleville And AreaPersonal Outcomes Worker at Community Living Belleville And Area
Stephanie AideStephanie Aide
Personal Outcomes Worker at COMMUNITY LIVING BELLEVILLE AND AREAPersonal Outcomes Worker at COMMUNITY LIVING BELLEVILLE AND AREA