Laurie Hauert
Store Manager
Barrie,ON
Summary
Experienced store manager with 10+ years in a unionized retail environment. Proven skills in identifying and capitalizing on sales opportunities, designing and implementing training programs, and interpreting market trends to drive business growth. Demonstrated leadership abilities to inspire and motivate teams, provide valuable feedback, and lead by example with a hands-on approach. Strong commitment to exceptional customer experience and clear understanding of customer relations.
Overview
22
22
years of professional experience
Work History
Store Manager
ZEHRS MARKETS
Orillia, ON
01.2020 - 01.2023
- Managed a large team of full and part-time employees in a unionized environment and collaborated to successfully meet objectives through team huddles and weekly meetings
- Delivered excellent customer service by ensuring a consistent delivery in all areas of the store and supporting the colleagues to deliver and exceed customer expectations through empowerment to make right decision
- Managed and interpreted P&L statements and created actionable plans
- Executed company directives and policies and procedures to ensure profitability and growth
- Empowered and supported colleagues through trust and clarity on business initiatives
- Met or exceeded sales budgets and identified opportunities to increase inefficiencies through profit and loss statements
- Provided feedback and coaching to identify strengths and weaknesses to recognize employee potential and growth through performance plans and to support colleague engagement across all levels
- Ensured a safe work environment by implementing and adhering to all food safety standards and managed the Joint Health and Safety Committee (JHSC) through audits and inspections
- Recruited and trained colleagues and ensured training records were kept up to date
- Participated in community events to develop strong relationships within the trading community
- Working understanding of SAP and Inventory Management to ensure availability of product across multi departments
- Responsible for overseeing all Health and Safety and Food Safety compliance and supporting action plans
- Managed KPI’s to meet or exceed desired results.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
ZEHRS MARKETS
01.2009 - 01.2020
- Met or exceeded company standards and received an Award of Excellence
- Provided feedback and addressed any discrepancies through coaching conversations or progressive discipline
- Hiring and on-boarding of colleagues through Workday
- Communicated effectively with all department managers with a focus on the fresh side of the business to ensure goals were clear and executed
- Maintained freshness standards and food safety compliance
- Executed planograms as directed to maintain up to date store layout
- Ensured customer satisfaction in all operations and reviewed and created action plans to address any discrepancies based on key performance indicators.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Front End Manager
ZEHRS MARKETS
01.2001 - 01.2009
- Maintained and created staff schedules week to week
- Handled all cash functions within the store and ensured accuracy
- Offered exceptional customer service
- Handled all functions with the self-checkouts
- Hired and onboarded all colleagues for the store
- Acted as a Manager on Duty weekly in the opening and closing functions of the store.
- Maintained strong customer relations and effective customer service standards.
Education
Graduate Certificate - Supply Chain Management
Niagara College
Welland, ON05.2028
Completed Six Courses Through Night School - Human Resource Management
Georgian College of Applied Arts And Technology
Barrie, ON2006
Diploma - Accounting
Georgian College of Applied Arts And Technology
Owen Sound, ON04.1992
Skills
- Goal-Oriented
- Team Development
- Certified Health and Safety
- Detail-Oriented
- Leadership
- Time Management
- Customer Focused
- Organization
- Merchandising
- Communication
- Microsoft Office
- Collaboration
- Planning
- Problem Solving
- Decision Making
- Recruiting and Hiring
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Store Manager
ZEHRS MARKETS
01.2020 - 01.2023
Assistant Store Manager
ZEHRS MARKETS
01.2009 - 01.2020
Front End Manager
ZEHRS MARKETS
01.2001 - 01.2009
Graduate Certificate - Supply Chain Management
Niagara College
Completed Six Courses Through Night School - Human Resource Management
Georgian College of Applied Arts And Technology
Diploma - Accounting
Georgian College of Applied Arts And Technology
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