Laurie Gill
Stoney Creek,ON
Summary
Driven Service Advisor with a proven track record at Leggat Auto Group, enhancing customer retention through exceptional customer service and expert vehicle maintenance advice. Skilled in multitasking and organization, adept at fostering trust and loyalty. Achieved high customer satisfaction, excelling in complaint resolution and team collaboration.
Overview
25
25
years of professional experience
Work History
Service Advisor
Leggat Auto Group
2014.03 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
John Bear Hamilton
1999.11 - 2014.03
I held many positions here from cashier, tower operator, body shop assistant, lube lane supervisor, warranty clerk and advisor.
Education
Cayuga Secondary School
Cayuga, ON06.2000
Skills
- Customer Service
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Service Estimates
- Service Recommendations
- Team player mentality
- Work Order Interpretation
Accomplishments
I enjoy cooking, so as a way to show my appreciation for my coworkers I have organized and cooked a dealership wide BBQ as well as a lunch for our parts and service departments. I have also organized a Holiday Potluck foe rhe past several years. This year I also ran a dealership wide Soup Contest
Languages
English
Professional Working
Additional Information
I ave used a few different computers programs in the dealerships. I started with Reynolds, then Era Ignite and am now using PBS.
Timeline
Service Advisor
Leggat Auto Group
2014.03 - Current
Service Advisor
John Bear Hamilton
1999.11 - 2014.03
Cayuga Secondary School