Laurie Gauthier
Montreal
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Delivery Driver
Doordash
08.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Customer Service Representative
Deconath
Montreal, Quebec
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
Forever 21 Rouge
11.2016 - 05.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Customer Service Representative
IGA Pierre Patry Boulangerie
04.2016 - 11.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
No Degree - Social Sciences
Gerald-Godin College
Sainte-Genevieve05.2017
High School Diploma -
Cite-des-jeunes High School
Vaudreuil-Dorion 09.2016 - 12.2017
No Degree -
Du Harfang High School
Sainte-Anne-Des-Plaines 08.2010 - 06.2016
Skills
- Multi tasking, time management skills
- Exceptional communication skills
- Phone etiquette
- Conflict resolution, positive reinforcement methods
- Product and Service Sales
- Store Merchandising
- Microsoft Outlook, Microsoft Word,
- Languages Fluent in French and English
Vounteering
- Caregiver for my grandfather 2015-2016
- ASL walk 2015
Timeline
Delivery Driver
Doordash
08.2023 - Current
Customer Service Representative
Deconath
08.2022 - Current
Sales Associate
Forever 21 Rouge
11.2016 - 05.2017
High School Diploma -
Cite-des-jeunes High School
09.2016 - 12.2017
Customer Service Representative
IGA Pierre Patry Boulangerie
04.2016 - 11.2016
No Degree -
Du Harfang High School
08.2010 - 06.2016
No Degree - Social Sciences
Gerald-Godin College
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