Laurie Fuller
Eat Fresh Urban Market
Parksville,BC
37
years of professional experience
Experienced food service leader with a background in restaurant management and deli operations. Skilled in coaching teams, improving workflow, and maintaining high standards for food quality, sanitation, and customer satisfaction. Known for dependable support in fast-paced environments.
Was awarded Operator of the Year in both 2016 and 2020.
Work History
Deli Clerk
1 Year 8 Months- Assisted customers with product selection, portioning, and special orders in a fast-paced service environment.
- Sliced meats and cheeses to customer specifications using deli equipment and food safety procedures.
- Assisted customers with product selection, portioning, and special orders in a fast-paced service environment.
- Followed sanitation standards for counters, slicers, utensils, and workstations throughout shift.
- Prepared sandwiches, salads, and ready-to-serve items according to store recipes and presentation standards.
- Monitored product quality and removed expired items to support safe, consistent deli operations.
- Operated a cash register and weighed items accurately while providing efficient checkout service.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
General Manager
32 Years 5 Months- Directed daily restaurant operations to maintain service standards and guest satisfaction.
- Managed hiring, training, and performance coaching for front-of-house and kitchen teams.
- Oversaw scheduling, labor control, and staffing levels to support efficient service coverage.
- Monitored food quality, safety, and sanitation compliance across all shifts.
- Reviewed sales, costs, and budgets to support profitable operational decisions.
- Resolved guest concerns promptly to protect brand reputation and repeat business.
- Coordinated inventory ordering and product availability to reduce shortages and waste.
- Implemented process improvements that strengthened team consistency and operational flow.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma
Skills
Customer service
Sanitation compliance
Customer engagement
Team collaboration
Food safety compliance
Sanitation practices
Food preparation
Food safety
Meat slicing expertise
Food handling
Deli equipment operation
Food preparation
Sanitation practices
Hospitality service expertise
Timeline
Deli Clerk
Eat Fresh Urban Market
09.2024 - 05.2026Read More
General Manager
White Spot Ltd.
08.1989 - 01.2022Read More
Max Cameron Sr. Sec
High School Diploma
Read More