Laurie Freitas
Ladysmith,BC
Summary
Results driven individual with over fifteen years experience in both field sales and retail sales management. Strong background in customer service, client acquisition and retention, product education, and sales growth. Currently exploring new opportunities to showcase my skill set, passion and work ethic. Seeking a role within a company whose culture, ethics, and values align with my own and where I can continue to grow my knowledge. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, community engagement, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
The Original Farm
12.2023 - Current
- Managed daily operations in a regulated industry to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Flight Cannabis
06.2023 - 10.2023
- Key Responsibilities: Daily Operations, Creating & Executing SOPs, Creating & Executing Service Standards, Cultivating An Inviting Store Culture, Recruitment, Training & Staff Development, Merchandising & Inventory Management, Cash Handling & Deposits
Area Manager
Aylmer Nelson Cannabis
06.2020 - 09.2022
- Key Responsibilities: Daily Operations At Multiple Storefronts, Creating & Executing Training Programs, Cultivating An Inviting Store Culture, Managing Key KPIs & Improving P&L, Recruitment, Training & Staff Development, Merchandising & Inventory Management, Cash Handling & Deposits
Store Manager
Canna Cabana
01.2020 - 06.2020
- Key Responsibilities: Ensuring AGLC Compliance, Cultivating An Inviting Store Culture, Managing Key KPIs & Improving P&L, Recruitment, Training & Staff Development, Merchandising & Inventory Management
Beauty Boutique Manager
Shoppers Drug Mart
01.2009 - 01.2019
- Key Responsibilities: Maintaining Strong Client Relationships, Client Acquisition & Retention, Product Knowledge & Education, Meeting Sales Goals, Event Planning, Cross Promotion, Cold Calling, Scheduling, Leadership & Development, Inventory Management, Maintaining Business Relationships
Education
Some College (No Degree) -
Vancouver Island University
Nanaimo, BCSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Store Merchandising
- Inventory Management
- Team Building and Leadership
Certification
- QCW
- SELLSAFE
- Selling It Right
Skills
- Quick & Efficient Learner
- Team Player
- Excellent Time Management
- Self Motivated
- Detail Oriented
- Excellent Customer Service & Relationship Building Skills
- Strong Verbal & Written Communication Skills
- Inventory Management
- Computer & Tech Savvy
- Microsoft Office
- G Suite Proficiency
- Adaptable & Flexible
- Personality
- Strong Interpersonal Skills & Emotional Intelligence
- Strong Drive To Perform
- Desire To Learn & Improve
- Eager To Receive Feedback
- Proven Ability to Grow Sales & Market Share
- Highly Organised
References
See Attached; Additional Available Upon Request
Timeline
Store Manager
The Original Farm
12.2023 - Current
Store Manager
Flight Cannabis
06.2023 - 10.2023
Area Manager
Aylmer Nelson Cannabis
06.2020 - 09.2022
Store Manager
Canna Cabana
01.2020 - 06.2020
Beauty Boutique Manager
Shoppers Drug Mart
01.2009 - 01.2019
Some College (No Degree) -
Vancouver Island University
Similar Profiles
Daryl HoustonDaryl Houston
Vice President at Original FarmVice President at Original Farm
Emily JuddEmily Judd
Budtender/Sales Associate at The Original FARM HillsideBudtender/Sales Associate at The Original FARM Hillside
Tara CookeTara Cooke
Front of House Team Member at Original Chop ShopFront of House Team Member at Original Chop Shop