Laurie DeSimone
Benicia,CA
Summary
I have been a small business owner for the past 16 years handling all financial and marketing aspects of the business as well as customer service and overall business practices. My husband and I are in the final stages of selling our flooring business and moving to the next chapter of our lives out of California. I am looking to use the knowledge and selling skills that I have gained over the last 16 years as a flooring business owner and manager to excel as a representative for a manufacturer in a similar field. We will be relocating to St. George, Utah in the coming months and I am looking to use my skills and knowledge in the Las Vegas and St. George market. I look forward to finding a great opportunity and fit for me to continue my career in this new direction.
Overview
27
27
years of professional experience
Work History
Owner
Desco Floors Carpet One Of Livermore
2008.03 - Current
- Increased customer satisfaction by providing exceptional service and design recommendations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of our business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers via social media, in store POP, and print.
- Negotiated with suppliers for better pricing and terms, reducing overall costs for our business.
- Expanded product offerings by researching market trends at annual trade shows and identifying products that would suit our market best.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels and customer satisfaction.
- Successfully navigated challenging economic conditions by making informed decisions that protected our business's financial stability.
- Evaluated industry competition regularly to maintain our competitive advantage in our marketplace.
- Managed day-to-day business operations using Quickbooks, MS Office, Google Works.
- Maintained all pricing on showroom floor to hold acceptable margins.
- Consulted with customers to assess needs and propose optimal solutions for their flooring needs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Oversaw business accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Handled problematic customers and clients to find resolution and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Merchandised showroom regularly to keep it current, clean, and easy to shop for our customers to find products that fit a wide range of budgets and styles.
- Met with all manufacturing and distribution reps and determined product assortments and pricing for our showroom.
Loan Processing Manager
Advanced Mortgage Services
1997.04 - 2008.02
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
- Maintained high levels of accuracy in data entry, ensuring all loan applications were processed without errors.
- Managed large pipelines of loans, prioritizing tasks to ensure deadlines were met consistently for multiple loan officers.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
- Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
- Delivered exceptional results under tight deadlines while maintaining high standards of quality control throughout each stage of the loan process.
- Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications including suggestions for alternate loan products.
- Handled any conditions sent from underwriting departments to complete loan closing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Set up and completed loan submission packages.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Coordinated closing process with title companies and handled document signings for closing when needed.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Prepared file for final clear-to-close by lender.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Affirmed loan document accuracy to protect lenders from potential fraud.
Education
High School Diploma -
Albany High School
Albany, CA06.1985
Some College (No Degree) - Business Education
Contra Costa College
San Pablo, CASome College (No Degree) - Accounting And Business Management
Diablo Valley College
Pleasant Hill, CASkills
- Work Planning and Prioritization
- Customer Service
- Issue Resolution
- Employee Training
- Entrepreneurial personality
- Purchasing and planning
- Strategic Decision-Making
- Relationship Building
- Vendor Relationship Management
- Customer Relations
- Trends Analysis
- Customer Retention
- Problem-solving aptitude
Timeline
Owner
Desco Floors Carpet One Of Livermore
2008.03 - Current
Loan Processing Manager
Advanced Mortgage Services
1997.04 - 2008.02
High School Diploma -
Albany High School
Some College (No Degree) - Business Education
Contra Costa College
Some College (No Degree) - Accounting And Business Management
Diablo Valley College
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