LAURIE CRANDLEMIRE
Calgary,AB
Overview
31
31
years of professional experience
Work History
Child Intervention Practitioner (HSW5)
Children and Family Services
07.2008 - 04.2025
- Answer calls to crisis unit where people called to make a child abuse report. Responsible for taking detailed information and recording it in an online template while speaking to the caller. Used critical thinking skills to elicit detailed information in order to make an informed decision about next steps. Ensured that caller felt heard and supported throughout call. Often had to respond to very escalated callers in a respectful manner. Provided caller with information on next steps and referred to interim resources as appropriate. Very fast paced environment.
- Perform intake and safety assessments, case management, work with children and families to build social, educational, cultural, spiritual and community connections, and complete all administrative tasks required including documentation.
- Follow the Child Intervention Practice Framework and Child Youth and Family Enhancement Act that places emphasis on assessing children and families to determine the safety of the child, the need for intervention and the type of intervention required.
- Implement the Ministry mandate to enhance the ability of families and communities to develop nurturing and safe environments for children and youth.
Supervisor for Bridges Program
Salvation Army Child and Family Services
01.2002 - 01.2008
- Recruit and supervise teachers and counsellors for early intervention treatment program that supported children and their families experiencing trauma.
- Utilize a multi-disciplinary team approach; develop and deliver staff training modules.
- Assist Program Manager with preparation and presentation of contracts to resource specialist for renewal.
- Lead team that conducted annual prospective analysis of organizational functioning.
- Manage site expenditures, staffing allowances and submitting monthly reports.
Counsellor for Bridges Program
Salvation Army Child and Family Services
01.1994 - 01.2002
- Counsel children experiencing emotional and behavioral challenges in a classroom-based environment.
- Work with parents to develop programs and strategies that could be transferred from a classroom environment to home.
- Develop training protocol for staff and assisted with program expansion applications.
Education
Master of Arts - Integrated Studies
University of Athabasca
01.2010
Bachelor of Arts - Sociology
University of Calgary
Calgary, AB01.1989
Skills
- Administrative and Communication skills
- Effective communication skills with ability to provide clear direction and use active listening skills when interacting with others; ability to formulate messaging to suit audience
- Good administrative skills; able to keep accurate documentation and records
- Ability to act decisively and with good judgement in urgent situations
- Ability to practice client confidentiality when dealing with highly sensitive work
- Well-developed observational and assessment abilities with an excellent eye for detail
- Ensured compliance with all organizational safety regulations, policies and safety system requirements
- Ability to apply relevant legislation to areas of work, to assist in decision making and problem solving
- Sensitivity and understanding of cultural diversity
- An understanding of Canada’s history with Indigenous people and its multi-generational impacts
- Decision-making in a consultative and collaborative manner with relevant stakeholders
- Interpersonal and Technical skills
- Experience in a 24 hour crisis call center with Children and Family Services via VOIP
- Ability to engage and build relationships with clients through identifying strengths, building safety and influencing positive changes
- Strong rooted practical and theoretical knowledge of conflict resolution and crisis management to aide in problem solving
- Strong ability to build a rapport and interact with a broad range of people from various backgrounds
- Ability to develop relationships with colleagues and others
- Ability to maintain morale and prioritize a healthy and safe work environment through professionalism and, respect
- Demonstrated ability to be fair, consistent and empathetic when providing services
- Working knowledge of Microsoft Office Suite of products including Word, Excel, PowerPoint and Outlook with experience using CICIO and CYIM; and a 40 wpm typing speed
Languages
English
Native or Bilingual
Timeline
Child Intervention Practitioner (HSW5)
Children and Family Services
07.2008 - 04.2025
Supervisor for Bridges Program
Salvation Army Child and Family Services
01.2002 - 01.2008
Counsellor for Bridges Program
Salvation Army Child and Family Services
01.1994 - 01.2002
Master of Arts - Integrated Studies
University of Athabasca
Bachelor of Arts - Sociology
University of Calgary
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