Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Champ

Regina,SK

Summary

I have been a slot attendant at Casino Regina for almost 25 years and I am applying for a TAHD position. I believe I am well qualified for this position for I have all the skills needed to perform this job.

Overview

26
26
years of professional experience

Work History

Slot Attendant

Casino Regina
08.2010 - Current
  • Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
  • Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
  • Built rapport with regular patrons , recognizing and remembering their preferences to personalize their gaming experience.

Customer Service Representative

Casino Regina
10.1998 - 07.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Completed bus manifests
  • worked in gift shop and show lounge

Education

High School Diploma -

Bedford Road Collegiate
Saskatoon, SK

Skills

  • Troubleshooting systems
  • Patience and Empathy
  • Strong Communication Skills
  • Efficient multitasking
  • cash handling
  • Reliability and Punctuality

Timeline

Slot Attendant

Casino Regina
08.2010 - Current

Customer Service Representative

Casino Regina
10.1998 - 07.2010

High School Diploma -

Bedford Road Collegiate

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Laurie Champ