Laurie Campeau
Cornwall,Ontario
Summary
Over 26 years experience in both the Customer Service & Office Administrative field, Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
27
27
years of professional experience
Work History
Business Expertise Advisor
Employment And Social Development Canada
05.2020 - Current
- Monitors accuracy and effectiveness of outputs for Employment insurance program, analyzed findings and reports to make recommendations for improvements.
- Provide advice and guidance to service delivery personnel and management on legislation, policies, procedures etc.
- Coached and provided constructive feedback in order to improve quality of service delivery.
- Participated in National working group to help create new Business Expertise Orientation Guide.
- Delivered training for new hires to Employment Insurance program.
Payment Services Officer
Employment And Social Development Canada
01.2016 - 05.2020
- Provide excellent customer service in regards to Employment Insurance Benefits
- Responded to customer inquiries and provided detailed account information.
- Process Employment Insurance Payments
- Render non-contentious decisions in regards to benefits.
- Complied with established procedures when approving or rejecting claims.
Customer Service Officer
Scotiabank
12.2010 - 12.2015
- Assist customers with issues regarding customer’s bank accounts, visas, mortgages, investments
- Responded to incoming calls to answer questions about products and services.
- Did money transfers and Payments for customers
- Assisted customers with Online Access
- Investigate any Missing Payments or Late Payments on Accounts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Rep. / Office Supervisor
Amsterdam Products
05.2006 - 12.2010
- Answer incoming calls on questions regarding products and services.
- Place orders with customers who wanted to purchase Promotional Products.
- When Sales Manager was out of office, I was responsible of taking care of all aspects of the business.
- Prepare customer digital artwork using Illustrator, In Design and Photoshop.
- Prepare all mail, UPS, Purolator, Canada Post using Online Services or mail machines.
Human Resources Officer
Amsterdam Products
06.2004 - 05.2006
- Assisted employees with Benefits & Insurance.
- Coordinated with many temporary agencies to help us with our staffing needs.
- Attend company meetings and prepare minutes for meetings.
- Prepared and put together Policies and Procedures handbook.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Conducted job interviews and exit surveys to verify compliance with HR best practices.
Customer Service Agent
Startek
11.2003 - 06.2004
- Answer Incoming calls
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service/Office Manager
Holtz Spa
05.2000 - 12.2002
- Answered incoming calls and booked appointments for clients
- .Maintained staffing schedules
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Collections Agent
Sears Credit Central
06.1997 - 07.2000
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Prepared reports.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Understanding The Human Resources Function -
St. Lawrence College
Cornwall, ON2006
Office Administration Diploma - Office Administration
La Cite Collégiale
Ottawa, Ontario06.1997
High School Diploma -
La Citadelle
Cornwall06.1995
Skills
- Proficient with Microsoft Office 365 (including Microsoft Word, Excel, OneDrive, PowerPoint, Outlook) Also worked with Illustrator, In Design, Photoshop & Power BI
- Problem solving
- Training and mentoring
- Decision making
- Client engagement
- Effective communication
- Critical thinking
- Performance evaluation
- Data Entry
- Quality Assurance Controls
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Business Expertise Advisor
Employment And Social Development Canada
05.2020 - Current
Payment Services Officer
Employment And Social Development Canada
01.2016 - 05.2020
Customer Service Officer
Scotiabank
12.2010 - 12.2015
Customer Service Rep. / Office Supervisor
Amsterdam Products
05.2006 - 12.2010
Human Resources Officer
Amsterdam Products
06.2004 - 05.2006
Customer Service Agent
Startek
11.2003 - 06.2004
Customer Service/Office Manager
Holtz Spa
05.2000 - 12.2002
Collections Agent
Sears Credit Central
06.1997 - 07.2000
Understanding The Human Resources Function -
St. Lawrence College
Office Administration Diploma - Office Administration
La Cite Collégiale
High School Diploma -
La Citadelle
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