Summary
Overview
Work History
Skills
Accomplishments
Certification
Volunteer
Additional Information
Timeline
Generic

Laurie Bahniuk

Vernon,BC

Summary

Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Experienced in Recreation Management Software and customer relationship management. Known for exceptional problem-solving abilities, attention to detail and able to adapt to diverse environments and embracing change.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service/Office Assistant

Davison Orchards
04.2024 - Current
  • Balanced tills
  • Entered information into software
  • Prepared Bank Deposits
  • Replenished floats with coin and bills as needed
  • Entered statistics for department sales from reports
  • Answered incoming calls
  • Received stock orders
  • Delivered exceptional customer service by leveraging knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash and card transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Business Systems Specialist

Strathcona County - Recreation, Parks, And Culture
08.2011 - 08.2023
  • 12 years of providing exceptional technical support in all aspects of Recreation Management Software to support the delivery of recreation services
  • Provide the Recreation, Parks and Culture support and assistance with the new software system release over the span of 12 years
  • Responsive to all users of the Recreation Management System to troubleshoot and complete system assistance requests while meeting critical timelines
  • Provide clear communication with the Information Technology staff members on hardware and technical issues that required escalation
  • Created and delivered system training
  • Collaboratively worked with 5 different departments or different branches in the delivery of the Recreation Management Software
  • Daily and monthly membership administration and management of recreation memberships including monthly membership fees charged through the Electronic Fund Transfer system
  • Excellent technical aptitude with learning new technology
  • Proactively address and respond to customer concerns

Class Administration Coordinator

YMCA
01.2009 - 07.2012
  • Generate semi-monthly Electronic funds transfer for memberships and program fees
  • Administration of unpaid accounts, including write offs
  • Issuing notices for Annual renewals and expiring credit cards
  • Responding to client inquires
  • Audit third party billing accounts and adjustments
  • Monitor and activate online accounts
  • Compile monthly reports
  • Assist in implementation of new software upgrades
  • Provide training

Skills

  • Functional Subject Matter expert in Recreation Management Software
  • Able to work remotely and attend meetings through Teams
  • Process Data Analysis
  • Customer Relationship Management (CRM)
  • Analytical and problem solving abilities
  • Ability to absorb new ideas and concepts
  • Experience with adult learning principles
  • Ability to prioritize
  • Ability to work in a diverse environment and embrace change
  • Excellent attention to detail in a fast paced environment

Accomplishments

  • Maintained the Recreation Management Software and developed new services during this during a 2 year shut down due to Covid
  • Collaborated with a project team in the configuration and implementation of new software, Intelligenz.
  • Using Microsoft Office Suite, developed inventory tracking for POS Items
  • Developed online request portal for Recreation Services for internal clients to use

Certification

  • Supervising for Results Training
  • Train the Trainer
  • Improving Your Leadership Abilities
  • Fraud Prevention
  • PCI Compliance
  • Inclusion and Diversity
  • IT Security Awareness
  • Microsoft 365

Volunteer

Annual festival volunteer for over ten years in lead positions for Strathcona County Recreation, Parks and Culture

  • Canada Day
  • New Years Eve
  • Arbor Day
  • Canada 55+ Games Volunteer - Team Lead for Cycling Event


Network Theater, Edmonton Alberta


South West United Soccer Club - Manager Tier One Youth and Adult Female Team



Additional Information

Previous Work Experience included: Royal Bank of Canada and CIBC for approximately 15 years. Positions held ranged from Teller, Head Teller, Foreign Exchange, Investments and Private Banking.

Timeline

Customer Service/Office Assistant

Davison Orchards
04.2024 - Current

Business Systems Specialist

Strathcona County - Recreation, Parks, And Culture
08.2011 - 08.2023

Class Administration Coordinator

YMCA
01.2009 - 07.2012

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Laurie Bahniuk